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22.2: Stronger Parcel Search 💪

Release 22.2 - Parcel Tracking 500 Poster

Since day one, CXT Software has aimed to be the Spartan of the courier and logistics industry. Our powerful solutions put the right tools in the hands of carriers, their clients, and their drivers. One important piece of that puzzle is our Client Portal.


The Client Portal helps put clients in the driver’s seat for management of their shipments. In one professionally packaged, white-labeled web-based portal, they can place and track shipments, view and pay invoices, create reports, and more.


With the busy hustle and bustle of the office place, staying on top of shipment tracking and completion can be a challenge. Clients need to know where their dozens – or even hundreds – of parcels are within the shipment lifecycle.


With new functionality introduced in Release 22.2, Parcel Tracking will allow authenticated Client Portal users to track up to 500 on-demand or routed parcels at a time. That’s right – 500!

Convenient Tracking Tools for Your Clients

Parcel Tracking now makes tracking easy for your clients with several options at their fingertips. They can choose to perform a “Quick Search” to view their mostly recently scanned parcels or select an option from a drop-down menu for a variety of tracking values such as barcode, parcel type, status, address, and more.

CXT Software parcel tracking page

Tracking results will display based on your client’s search criteria and input values in an easy-to-read format with the most current information. They can view the latest status, last scan date, last scan location, and POD (if available) all within the Parcel Tracking window.


And this can all be done for up to 500 parcels at a time!

It’s All in the Details

Need more details on a particular parcel? No problem. Within the tracking results, each parcel is clickable to view the entire lifecycle for that particular parcel. The detailed view shows all pertinent data on the parcel such as delivery location, parcel ID, and refrigeration type, and also includes an overview of each scan on the parcel.

In this view, clients can see parcel status codes, VPOD (visual proof of delivery) images, delivery signature images, and more.

The Parcel Tracking option will be visible for your clients in the left menu of the Client Portal when the feature is enabled. For help with this or any of our product features, our experienced Support Team is here to help. Give us a call or reach out to our Support Service Desk.

CXT Software Parcel Tracking - detailed view

Noteworthy Release Updates

What’s New 🎁

  • Updated internet user’s Contract Stop Alerts to properly distinguish between individual and global alert messages.
  • Updated pieces and weight rate charts to properly calculate the rate when there are duplicate zones and matching break values.
  • Updated consolidation logic so that an empty consolidation text field will not consolidate parcels.

What’s Improved

  • Improved handling of invalid zip codes to improve time zone selection for driver scan times.
  • Improved dispatch board performance when filtering newly allowed fleets.
  • Improved UX on the driver record to visually show when the associated Human Resources record is marked as terminated or inactive, so it is easy to see when drivers are no longer able to log into the Driver App.

What’s Fixed

  • Fixed an intermittent issue with the multi-row select on the On-Demand dispatch board.
  • Fixed an issue where a duplicate parcel could be created when an overage was scanned on a load stop instead of recognizing the pre-existing parcel already located on the chained receive stop.
  • Fixed an issue that could prevent users from seeing driver history tracking points.
  • Fixed an issue with displaying advanced Beta Find results the first time after running a saved find.
  • Fixed an issue that was preventing users from deleting the default credit card in a customer record.
  • Fixed an issue that could cause duplicate columns to display in the legacy find.
  • Fixed an issue where loading spinners could prevent some error pop-ups from appearing in certain situations.
  • Fixed an issue where having a blank RDI record would cause the audit trail to look like a change was made to the RDI any time an unrelated field was updated.

Work in Progress 🛠

  • Driver App prompts users to turn on fingerprint support when it is previously enabled.
  • An error is thrown when trying to update passwords through Tools when the required password field is empty on the Internet User Profile.
    Workaround: Save passwords into the Internet User Profile.
  • Subscription-based reports fail to export and generate an email when certain field types like TimeStamp are included.
    Workaround: Do not include the TimeStamp field, as it is not supported.
  • An error occurs whenever an Operations user tries to email settlements to drivers that do not have an associated email address and/or settlement message format within their human resources record.
    Workaround: Update the driver’s human resource record with an email address and/or settlement message format.
  • Entering an address in the Client Portal that does not validate causes old lat/lon values from previously validated addresses to be used for distance calculation and could cause incorrect distances to be placed on orders.
  • Lat/Lon values are not being copied over for cloning of Inet User Address books.
    Workaround: Run an Internet User Address Points bulk address update. This will run all the internet addresses through the validation process and assign updated Lat/Lon values.
  • Audit trails may not be viewable from our web-based Operation application if the logged in user ID contains special characters.
    Workaround: Users with IDs that contain special characters can view full audit trail data within the Legacy pages of CXT Operations.
  • Internet User columns do not always sort as expected in the Desktop Operations App.
    Workaround: Click on any cell besides the header or the column that is selected, then click on the column again to sort in the other order.
  • Operations Monitor – Help – View Manual results in a run-time error ’13’ type mismatch.

What’s Coming Next Quarter

  • Advanced optimization options for dispatcher assistance and itinerary planning
  • Force location scan for on-demand shipments
  • Additional status event triggers for customer and end-user notifications

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