• 25 Years of Service Excellence
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Beyond Software:
Your Partner for Logistics Success

From the time you sign up to years into your partnership with CXT Software, you have a full team of technical, training, and client success rockstars by your side. We’re more than just a software provider – we’re your partner in success.

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Professional Services for Every Stage of
Your Business Growth

We offer a comprehensive suite of consultative and technical services designed to help you maximize the value of your investment and achieve your logistics goals at every stage of business growth. Whether you’re new to our platform and need expert guidance on custom reports or a long-time customer looking to optimize your processes, our team of experienced professionals is here to partner with you and ensure your success.

 

We provide the expertise and resources you need to streamline your operations, enhance efficiency, and drive results. We’ll work with you to develop a tailored solution that meets your specific needs and aligns with your business objectives.

 

Partner with our Professional Services and experience the difference our consultative and technical services can make in your logistics operations.

  • Client Success

    Dedicated Strategic Resource
    Guided Set Up & Onboarding
    Business Workflow Assessment
    Training Resources

  • Support Services

    Real 24/7 Support Availability
    Convenient Access Via Phone, Email, & Online Portal
    Screen Share Capabilities

  • Concierge Services

    Integration with Partner Systems
    Integration with Back/Front Office
    Custom Reporting
    Custom Invoicing
    Data Manipulation or Entry
    Configuration Management Developer
    Integration Support

  • Client Success

    Dedicated Strategic Resource
    Guided Set Up & Onboarding
    Business Workflow Assessment
    Training Resources

  • Support Services

    Real 24/7 Support Availability
    Convenient Access Via Phone, Email, & Online Portal
    Screen Share Capabilities

  • Concierge Services

    Integration with Partner Systems
    Integration with Back/Front Office
    Custom Reporting
    Custom Invoicing
    Data Manipulation or Entry
    Configuration Management Developer
    Integration Support

Supporting Courier Businesses from
Onboarding to Expansion

Congratulations on choosing us as your shipment management provider! The Client Success Team is your resource hub from onboarding through your entire journey. Whether navigating issues, exploring custom integrations, or staying updated on product developments, Client Success Specialists are your gateway to all things CXT Software.

Your Onboarding Team collaborates closely with you through the startup and adoption of our logistics management solution. From taking a deep dive into understanding your business’s needs to walking your key stakeholders through valuable training and setup, our team is with you every step of the way.

 

Beyond your initial onboarding, the team can step in as an integral advocate facilitating solution optimization and streamlining operational efficiency through ongoing training and standardized processes.

A product is only as good as its service. Built on over 20 years of innovation and engineering development, our solutions are backed by the industry’s best support services. You’ll be supported by our 24/7 US-based team, ensuring your operations run smoothly. No call centers or chatbots—just real people ready to help. Our team provides screen-sharing assistance, actionable resolutions, and maintains comprehensive communication and documentation through the Support Portal.
Logistics is not a “one size fits all” industry. We offer a wide range of advanced technical services to fit the needs of customers big and small. Our expert engineers provide custom report building and project engineering to meet your unique requirements. Extend your software’s value with hundreds of pre-built integrations and the capability to establish new ones, ensuring your logistics management evolves with your business needs.
When you succeed, we succeed. That’s why we offer comprehensive training tools, including an interactive virtual learning system with role-based training paths, an extensive knowledge base with step-by-step reference documents, and access to daily open-forum Q&A sessions.Need more hands-on training?  In-person sessions with custom curriculum and materials can be arranged to meet your team’s specific needs.
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Ready to Get Started?

See firsthand why CXT Software is the leading service provider for the top logistics providers.

Schedule a chat with our team today.

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Real People Standing by to
Support Your Courier Business

Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Always a pleasure to work with such helpful people.

- May, 2024
Dan A. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Dan A. Customers that worked with me said:
Big thanks to Dan for guiding me through the onboarding process! His patience and clear explanations made learning the ins and outs of the platform a breeze.

- May, 2024
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Very fast response from Robby. I was up and running in no time. Thank you

- May, 2024
Nick H. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Nick H. Customers that worked with me said:
Nick is the man! His is always super helpful and resolves the issue.

- January, 2024
Michelle L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Michelle L. Customers that worked with me said:
Excellent communication throughout the ticket and super speedy on the build. Thank you!

- April, 2024
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me have said:
This is an elite support team put together by some of the best in the business. Kudos to the CXT support group!

- Aprily, 2024
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
The software is awesome and the customer service is excellent! Keep up the great work!!

- February, 2024
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Loved the communication.

- February, 2024
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Fast and professional response, easy to complete with instructions given.

- January, 2024
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Always amazing

- February, 2024
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Steve was very helpful to me. He answered my question and I learned a lot about it.

- January, 2024
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
I was very happy with Robby's understanding of my question. I have been using CXT for 9 weeks and he mastered me through the answer. Robby was also very kind and patient. Thank you!

- September, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Christopher responded very quickly to my reported issues, and communicated very well throughout.

- August, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Excellent customer service! Problem resolved quickly by Robby.

- August, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
He was awesome and immediate when the system was for all intents DOWN. It was 4:30 am EST so I guess I probably woke him up. But he was quick to sound the alarm and we were back up within 30 minutes.

- June, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Fast and comprehensive help. I really appreciate that my ticket was followed up on even though the initial issue was resolved. Feels like a step above. Really appreciate Robby's help.

- May, 2023
Haylee S. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Haylee S. Customers that worked with me have said:
Haylee was knowledgeable and she responded promptly. 5 stars for her.

- May, 2023
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Great to have a support tech actually put in some effort to address the customer issue vs. just writing up a ticket. Thanks for the effort and working through the issue to come to a resolution.

- May, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Thanks for getting me back on track, and how to prevent another call for this same issue.

- May, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Appreciate the phone call to walk me through it followed by an email with step by step screenshots. Excellent work!

- May, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Super knowledgeable and quick to reply. I'm very happy with my service.

- May, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Thanks Robby, you're awesome in helping us out!

- June, 2023
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me have said:
Very quick help with the minor issue I was having getting a new computer set up.

- June, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Like all the trouble calls Chris is involved in, this trouble call went excellent. Specifically, he contacted us promptly, well before the time constraint CXT places on itself. He then followed up by asking for any extra input, then provided a solution, which worked.
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!!
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Great communication!! Fast and friendly, great follow up!
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that work with me have said
Absolutely outstanding service!!Thanks a million John!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Thank you Chris! Great work as always!!! 5 Stars!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Chris is so fast and so good. CFI really appreciates him on the team!
Explore Testimonials
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CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology for logistics needs throughout North America.

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