Meet Your All-Star Team

From the time you sign up to years into your partnership with CXT Software, you have a full team of technical, training, and client success rockstars by your side.

Jeff Johnson - Client Success Specialist

"I find it extremely rewarding helping and advising our customers. I truly enjoy what I do and I am so thankful they place their trust in me to help them succeed."

Helping You Navigate the Partnership Journey

Congratulations! You’ve chosen CXT Software as your comprehensive shipment management solutions provider.

 

The Client Success Team is your go-to connection to resources from the kickoff of onboarding through your entire journey with CXT Software.

 

Whether you need help navigating an issue, are interested in growing your platform with custom integrations, or just want to stay in the loop about the latest product developments and events, the Client Success Specialists are your gateway to all things CXT Software.

Your Champions Through Onboarding ​

The Implementation Team are your collaborators through the onboarding process. From taking a deep dive into understanding your business’s needs to walking your key stakeholders through valuable training and setup, the Implementation Team is with you every step of the way. 

 

Beyond your initial startup, Implementations can step in as an integral facilitator for solution optimization years into your deployment. Optimization and training can help you evaluate current usage, provide standardized processes, and streamline your operational efficiency.  

Chad Huffman - Services Webpage

"I thoroughly enjoy helping our customers get a jumpstart on their path to success with our software and helping them realize how powerful of a tool it can be in their business. I look forward to working with all of you."

Rick Baker - Technical Support Manager

"We understand that keeping your operations up and running 24/7 is critical and our logistics management software is a crucial part of your operations. We work with urgency and diligence with our customers to understand their challenges, provide a working and efficient resolution, and deliver the resources needed to get back to business."

Support When You Need it Most

A product is only as good as its service. Built on over 20 years of innovation and engineering development, CXT Software’s solutions are backed by the industry’s best support services.

 

The Technical Support Team is available 24 hours a day, 7 days a week ensuring your operations stay up and running. The US-based technical staff are available to assist you when you need it most. No call centers. No chat bots. Just real people who answer the phone and are ready to address your concerns. 

 

Tech Support works diligently to meet the individual needs of each customer. The team can screen-share with your staff to help identify and replicate the issue they are experiencing, provide actionable items and guidance for the resolution, and maintain ongoing communication and documentation through the Support Portal with a full history of resolved inquiries at your fingertips. 

Solutions that Grow with You

Logistics is not a “one size fits all” industry. That is why CXT Software offers a wide range of advanced technical services to fit the needs of customers big and small.

 

From custom report building to project engineering to address your company’s unique requirements, CXT Software’s highly qualified engineers and specialists are an essential resource for your growing shipment management needs.

 

Extend the value of your courier and logistics management software by integrating with your other critical business applications and shipping partners. With hundreds of pre-built integrations and an experienced engineering team to establish new ones, CXT Software provides a robust platform that truly enables your business goals.

Bruce Potter - Services Webpage

"Every customer is unique and it is our mission to ensure our solution complements and enhances their business. I truly enjoy helping them ensure that our software fits their specific needs perfectly."

Melissa Hernandez - VP Professional Services

"The value of knowledge can never be overstated. Training is an essential step in gaining familiarity with the software and we equip your team with the tools, resources, and knowledge needed to leverage our powerful application to run your business. We look forward to helping you achieve success!"

Training Tools for Continued Success

When customers succeed, CXT Software succeeds. To build the path to your success, the Professional Services and Documentation Teams have carefully crafted tools to help you tap into product expertise and best practices with ease.

 

From CXT University – an interactive, online-based learning system – to the Knowledgebase, the services and training professionals work tirelessly to build tailored training paths, offer daily open-forum Q&A sessions, create important step-by-step reference documents, and more. 

 

Need more hands-on training? In-person, instructor-led training can be arranged with curriculum and materials specific to your team’s needs. 

When You Work with Us...
You Work with Real People!

Jared W. Customers that worked with me have said:
Read More
As always, Jared and the team at CXT Software take great care of me. My issues are solved quickly, professionally, and always respectfully as I am not the most "computer savvy" person. I greatly appreciate that!
Adam F. Customers that worked with me have said:
Read More
Always 5 stars...Adam was extremely patient and helpful in working through this issue with me.
Zachary H. Customers that worked with me have said:
Read More
Zachary H. did a great job. He was patient as we took over a week before we knew exactly what we wanted to do. Zach was patient and even provided instructions and a detailed screenshot in case this happens again.
Nicholas S. Customers that have worked with me have said:
Read More
Fixed issue quickly and provided us with great step by step instructions and visual guides.
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Like all the trouble calls Chris is involved in, this trouble call went excellent. Specifically, he contacted us promptly, well before the time constraint CXT places on itself. He then followed up by asking for any extra input, then provided a solution, which worked.
Jared W. Customers that worked with me have said:
Read More
Fantastic support team. Got this one figured out in no time and sent me a solution that worked like a charm!
Adam F. Customers that worked with me have said:
Read More
5 Stars FANTASTIC experience with Adam! I was really concerned about taking care of this project because I am not a frequent user of CXT (I head up Marketing). - Adam asked all the right questions upfront [Active Listening] - Made a point of understanding HOW I needed to use data so he could be sure to provide me with actionable query results. - Super fast turnaround - Finally, a friendly and approachable vendor; put me at ease FIVE STARS +++
Doug E. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Doug E. Customers that worked with me have said:
Read More
The Technical Support team did another fantastic job. All my issues were gone in 60 seconds! Way to go guys!!
Jacob L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Jacob L. Customers that worked with me have said:
Read More
Now that's what I call service! I am satisfied with my care.
Rick B. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Rick B. Customers that worked with me have said:
Read More
Excellent support! The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!! Gary Daily CFI
Jared W. Customers that worked with me have said:
Read More
I love 5-star service! This guy totally was all over our issue and the follow-up was superb! Hats off to the Support team at CXT.
Adam F. Customers that worked with me have said:
Read More
After initial confusion with who was requesting help, the support was fantastic. It was timely and provided everything I needed to educate myself further. The links and attention to detail were appreciated.
Chris B. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris B. Customers that worked with me have said:
Read More
Chris is a great guy and I always appreciate his expertise and patience with our mutual client.
Nicholas S.
Customers that worked with me have said:
Read More
Nicholas went above and beyond to help get my issue resolved. He provided all the necessary information for me to complete the task and was there to help until the issue was resolved!. Customer service at it's best!!.
Jared W. Customers that worked with me have said:
Read More
Thanks Jared for your help, the right answer was provided right away!
Jared W. Customers that worked with me have said:
Read More
Much easier to work with than our own call center! Great follow up.
Zach H. Customers that have worked with me have said:
Read More
Quick and efficient, loved the visuals and notes!
Jacob L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Jacob L. Customers that worked with me have said:
Read More
Jacob is a great technical asset and I always appreciate his expertise and patience with our mutual client. Teamwork making the dream work!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that have worked with me have said:
Read More
The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!!
Doug E.<i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Doug E.Customers that have worked with me have said:
Read More
Doug E is excellent!Unfortunately, I forgot to reply to his last email where he provided a solution. That being said, he always replies super fast and has hit the nail on the head every single time we have ever needed anything. I really appreciate you all (Doug E. especially) and all of your help! Happy Holidays. -Sean VDR
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Customers who have worked with me have said:
Read More
Great communication!! Fast and friendly, great follow up!
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Customers that work with me have said
Read More
Absolutely outstanding service!!Thanks a million John!
Zach H. Customer has recently stated...
Read More
Zachary H was excellent in his communication with us!! He kept us in the loop and provided us with timely updates all the way to resolution.
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customer recently said....
Read More
Thank you Chris! Great work as always!!! 5 Stars!
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Recent feedback while working with a customer
Read More
Fast and accurate, polite and courteous. Thank you!
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Customer recently said -
Read More
Absolutely outstanding service!! Thanks a million John!
Nicholas S. Customers that worked with me have said:
Read More
Mr. Sellers is always a great help. Thank you!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customer recently said....
Read More
Chris is so fast and so good. CFI really appreciates him on the team!
Jared W. Customer recently said....
Read More
Jared is both patient and super helpful!
Previous
Next

Let's meet! Request a
guided demo.

Let's meet! Request a
guided demo.

Whatcha looking for?