Search
Close this search box.
Search
Close this search box.

Meet Your All-Star Team

From the time you sign up to years into your partnership with CXT Software, you have a full team of technical, training, and client success rockstars by your side.

CXT Software Jeff Johnson - Client Success Specialist

"I find it extremely rewarding helping and advising our customers. I truly enjoy what I do and I am so thankful they place their trust in me to help them succeed."

Helping You Navigate the Partnership Journey

Congratulations! You’ve chosen CXT Software as your comprehensive shipment management solutions provider.

 

The Client Success Team is your go-to connection to resources from the kickoff of onboarding through your entire journey with CXT Software.

 

Whether you need help navigating an issue, are interested in growing your platform with custom integrations, or just want to stay in the loop about the latest product developments and events, the Client Success Specialists are your gateway to all things CXT Software.

Your Champions Through Onboarding ​

The Implementation Team are your collaborators through the onboarding process. From taking a deep dive into understanding your business’s needs to walking your key stakeholders through valuable training and setup, the Implementation Team is with you every step of the way. 

 

Beyond your initial startup, Implementations can step in as an integral facilitator for solution optimization years into your deployment. Optimization and training can help you evaluate current usage, provide standardized processes, and streamline your operational efficiency.  

CXT Software Chad Huffman - Director Services

"I thoroughly enjoy helping our customers get a jumpstart on their path to success with our software and helping them realize how powerful of a tool it can be in their business. I look forward to working with all of you."

Support When You Need it Most

A product is only as good as its service. Built on over 20 years of innovation and engineering development, CXT Software’s solutions are backed by the industry’s best support services.

 

The Technical Support Team is available 24 hours a day, 7 days a week ensuring your operations stay up and running. The US-based technical staff are available to assist you when you need it most. No call centers. No chat bots. Just real people who answer the phone and are ready to address your concerns. 

 

Tech Support works diligently to meet the individual needs of each customer. The team can screen-share with your staff to help identify and replicate the issue they are experiencing, provide actionable items and guidance for the resolution, and maintain ongoing communication and documentation through the Support Portal with a full history of resolved inquiries at your fingertips. 

Solutions that Grow with You

Logistics is not a “one size fits all” industry. That is why CXT Software offers a wide range of advanced technical services to fit the needs of customers big and small.

 

From custom report building to project engineering to address your company’s unique requirements, CXT Software’s highly qualified engineers and specialists are an essential resource for your growing shipment management needs.

 

Extend the value of your courier and logistics management software by integrating with your other critical business applications and shipping partners. With hundreds of pre-built integrations and an experienced engineering team to establish new ones, CXT Software provides a robust platform that truly enables your business goals.

Bruce Potter CXT Software

"Every customer is unique and it is our mission to ensure our solution complements and enhances their business. I truly enjoy helping them ensure that our software fits their specific needs perfectly."

CXT Software Melissa Hernandez - VP Special Projects

"The value of knowledge can never be overstated. Training is an essential step in gaining familiarity with the software and we equip your team with the tools, resources, and knowledge needed to leverage our powerful application to run your business. We look forward to helping you achieve success!"

Training Tools for Continued Success

When customers succeed, CXT Software succeeds. To build the path to your success, the Professional Services and Documentation Teams have carefully crafted tools to help you tap into product expertise and best practices with ease.

 

From our interactive virtual learning system to the Knowledgebase, the services and training professionals work tirelessly to build tailored training paths, offer daily open-forum Q&A sessions, create important step-by-step reference documents, and more. 

 

Need more hands-on training? In-person, instructor-led training can be arranged with curriculum and materials specific to your team’s needs. 

When You Work with Us...
You Work with Real People!

When You Work with Us
You Work with Real People!

Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Read More
Fast and professional response, easy to complete with instructions given.

- January, 2024
Haylee S. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Haylee S. Customers that worked with me have said:
Read More
Haylee has helped us many times and this time is no exception. She is extremely helpful and intelligent. 6 stars!

- November, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Read More
Quick and efficient! Thank you!

- January, 2024
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
I was very happy with Robby's understanding of my question. I have been using CXT for 9 weeks and he mastered me through the answer. Robby was also very kind and patient. Thank you!

- September, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Christopher responded very quickly to my reported issues, and communicated very well throughout.

- August, 2023
Haylee S. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Haylee S. Customers that worked with me have said:
Read More
Haylee was extremely patient and helpful and I am grateful that she was the person that helped resolve our technical matter.

- November, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Excellent customer service! Problem resolved quickly by Robby.

- August, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
He was awesome and immediate when the system was for all intents DOWN. It was 4:30 am EST so I guess I probably woke him up. But he was quick to sound the alarm and we were back up within 30 minutes.

- June, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Fast and comprehensive help. I really appreciate that my ticket was followed up on even though the initial issue was resolved. Feels like a step above. Really appreciate Robby's help.

- May, 2023
Haylee S. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Haylee S. Customers that worked with me have said:
Read More
I have worked several times with Haylee and she is so extremely nice, knowledgeable, and helpful. I have worked with other CS reps as well and they are all great, but I have had numerous positive interactions with Haylee!

- June, 2023
Haylee S. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Haylee S. Customers that worked with me have said:
Read More
Haylee was knowledgeable and she responded promptly. 5 stars for her.

- May, 2023
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Read More
Great to have a support tech actually put in some effort to address the customer issue vs. just writing up a ticket. Thanks for the effort and working through the issue to come to a resolution.

- May, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Read More
Thanks for getting me back on track, and how to prevent another call for this same issue.

- May, 2023
Haylee S. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Haylee S. Customers that worked with me have said:
Read More
Five star service, second to none!

- May, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Appreciate the phone call to walk me through it followed by an email with step by step screenshots. Excellent work!

- May, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Read More
Super knowledgeable and quick to reply. I'm very happy with my service.

- May, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Thanks Robby, you're awesome in helping us out!

- June, 2023
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me have said:
Read More
Very quick help with the minor issue I was having getting a new computer set up.

- June, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Like all the trouble calls Chris is involved in, this trouble call went excellent. Specifically, he contacted us promptly, well before the time constraint CXT places on itself. He then followed up by asking for any extra input, then provided a solution, which worked.
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!!
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Great communication!! Fast and friendly, great follow up!
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that work with me have said
Read More
Absolutely outstanding service!!Thanks a million John!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Thank you Chris! Great work as always!!! 5 Stars!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Chris is so fast and so good. CFI really appreciates him on the team!
Jacob L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Jacob L. Customers that worked with me have said:
Read More
Now that's what I call service! I am satisfied with my care.
Chris B. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris B. Customers that worked with me have said:
Read More
Chris is a great guy and I always appreciate his expertise and patience with our mutual client.
Jacob L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Jacob L. Customers that worked with me have said:
Read More
Jacob is a great technical asset and I always appreciate his expertise and patience with our mutual client. Teamwork making the dream work!
Doug E.<i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Doug E.Customers that worked with me have said:
Read More
Doug E is excellent!Unfortunately, I forgot to reply to his last email where he provided a solution. That being said, he always replies super fast and has hit the nail on the head every single time we have ever needed anything. I really appreciate you all (Doug E. especially) and all of your help! Happy Holidays. -Sean VDR
Doug E. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Doug E. Customers that worked with me have said:
Read More
The Technical Support team did another fantastic job. All my issues were gone in 60 seconds! Way to go guys!!
Previous
Next

Connect with carriers
in your area!

Connect with carriers
in your area!

Ready to learn more? 🚀

Let's Meet! 🤝

Explore the power of our solutions for your logistics needs! Schedule a chat at your convenience, and let’s elevate your operations.

Ah snap! It looks like something is missing.
Please refresh the page and try again.

Refresh


If you are still seeing this message after refreshing, please contact us
at 602-265-0195 or [email protected].

Submission received!

Submission received!

Thank you for opting in.

Submission received!

Submission received!

Best of luck on the road!

Welcome to our
driver connection form!

Welcome to our
driver connection form!

You are about to voluntarily share your name and contact details for delivery work opportunities. These details will be broadcast to CXT-powered carriers in your market.

 

If you do not want your information to be shared, do not proceed. 

Let's meet! Request a
guided demo.

Let's meet! Request a
guided demo.