Frequently Asked Questions

Want to learn more about logistics software? Here are some commonly asked questions.

General Questions

What is courier software?

Designed to manage, schedule, and track deliveries, courier software and mobile courier apps are the backbone of shipment management for delivery businesses of all sizes.

What is TMS?

A transportation management system (TMS) is a logistics technology platform designed to facilitate day-to-day operations and streamline the shipping process for companies through the supply chain.

What countries/regions are supported?

Our products and services are currently available to logistics and courier businesses in the United States and Canada.

Features & Functionality

What is Autonomous Dispatch?

Using advanced A.I. algorithms, Autonomous Dispatching is the automation of assignment of new on-demand shipments to the most efficient available drivers based on predefined parameters for time and distance savings.

What is Route Optimization?

Beyond finding the shortest distance between two locations, Route Optimization is an advanced logistics software feature that computes the most efficient itinerary plan for a driver based on the number and location of shipment pickups and drop-offs, time windows, and more.  

Can reports be customized to fit my needs?

Yes! A wide range of report options are available in the solution. Our specialists can also design custom report parameters for your specific business needs. 

I need to send and receive shipment data with my shipper – is that possible?

One of the many benefits of CXT Software is our high level of customization. Our network of integrations with 3PL and shipping partners makes delivery operations seamless. With hundreds of integrations readily available and an experienced developer team to help you create custom ones, we can build a truly unique solution to meet your business needs. 

Are there accounting functions in the app?

CXT Software integrates with nearly every accounting software, such as QuickBooks Online, QuickBooks Desktop, Sage / Peachtree, Microsoft Dynamics, and others.  

Training & Support

How do I train my staff on how to use the software?

Upon sign-up, you receive access to CXT University included with your software subscription for one year. CXTU is an interactive learning system with videos, role-based training, live Q&A sessions, and more. An extensive knowledgebase is also available for reference. 

What operating systems are supported?

CXT Software is a cloud-based courier software solution that can be used on Windows, Mac, Chromebook, iOS, and Android platforms. 

How do I receive product updates?

Product releases for new features, improvements, and bug fixes are rolled out monthly. Details of the updates can be found in our Release Notes Blog.

What if I have a question?

We have the best support in the business. We want to hear from you. Call us anytime at (602) 265-0195place a support ticket online, or email your Client Success Specialist.

What are your technical support hours?

Technical Support is there when you need it 24 hours a day, 7 days a week. Business hours support is available 6 a.m. to 6 p.m. Monday through Friday Pacific time. After hours and emergency support is available for critical system-down situations around the clock.

Will I be able to speak with a person about my support question?

Absolutely. Our technical staff are available to assist you when you need it most. No call centers. No chat bots. Just real people who answer the phone and are ready to address your concerns.

Driver Resources

I’m a driver and the company I work for uses CXT Software. How do I get started?

Welcome to the network! Click here for quick start instructions for the Driver App and contact your carrier.

What mobile devices are supported?

The Driver App runs on all modern iOS and Android devices. For an overview of mobile device types, visit our knowledgebase

I’m a driver looking for more work. Where can I find opportunities?

Drivers are the backbone of the logistics industry and there are resources available to help you find additional delivery work. 

Pricing & Licensing

How much does it cost?

Our solutions are designed to provide the greatest value to each customer we work with and to scale with you as you grow. We offer two subscription plans with low starting points to accommodate even the smallest of courier companies. For full plan details, visit our Pricing page

Are there any long-term commitments?

As part of our promise to keep our courier software pricing simple and transparent, there are no long term commitments. All of our plans are monthly and you can cancel at anytime with 30 days notice.

Can I change pricing plans?

Of course. If you need the power of our industry-exclusive dedicated route features, you can switch to Enterprise or switch back to Professional for any reason at any time.

What payment methods do you accept?

We accept ACH, credit card, eCheck, wire transfer, and paper checks. Please see your invoice for remittance details. 

A convenience fee of 3% is required for processing American Express or Mastercard credit cards. All other debit cards, dual-use cards, gift cards, Visa, and prepaid cards are not accepted.

 

If you would like to AutoPay or manually pay your invoice using an accepted credit card, a convenience fee of 3% will be added to your invoice.

When are my payments due?

Invoices are sent on the 1st of every month for your last month’s usage and are generally due on the 20th. Please see your software licensing agreement for details.

Do you have AutoPay?

Yes, we do. All new accounts are set up for automatic payment of invoices using any of our accepted payment methods so you never have to worry.

When You Work with Us, You Win!

When You Work
With Us, You Win!

Haylee S. Customers that worked with me have said:
Read More
Haylee was knowledgeable and she responded promptly. 5 stars for her.
David M. Customers that worked with me have said:
Read More
Always a pleasure working with CXT Software. David was very helpful and went out of his way to find the answers I needed!
Robby T. Customers that worked with me have said:
Read More
Fast and comprehensive help. I really appreciate that my ticket was followed up on even though the initial issue was resolved. Feels like a step above. Really appreciate Robby's help.
Ben K. Customers that worked with me have said:
Read More
Great to have a support tech actually put in some effort to address the customer issue vs. just writing up a ticket. Thanks for the effort and working through the issue to come to a resolution.
Steve K. Customers that worked with me have said:
Read More
Thanks for getting me back on track, and how to prevent another call for this same issue.
Haylee S. Customers that worked with me have said:
Read More
Five star service, second to none!
Robby T. Customers that worked with me have said:
Read More
Appreciate the phone call to walk me through it followed by an email with step by step screenshots. Excellent work!
Steve K. Customers that worked with me have said:
Read More
Super knowledgeable and quick to reply. I'm very happy with my service.
David M. Customers that worked with me have said:
Read More
Thank you David for taking care of us so quickly.
Jared W. Customers that worked with me have said:
Read More
As always, Jared and the team at CXT Software take great care of me. My issues are solved quickly, professionally, and always respectfully as I am not the most "computer savvy" person. I greatly appreciate that!
Adam F. Customers that worked with me have said:
Read More
Always 5 stars...Adam was extremely patient and helpful in working through this issue with me.
Zachary H. Customers that worked with me have said:
Read More
Zachary H. did a great job. He was patient as we took over a week before we knew exactly what we wanted to do. Zach was patient and even provided instructions and a detailed screenshot in case this happens again.
Nicholas S. Customers that have worked with me have said:
Read More
Fixed issue quickly and provided us with great step by step instructions and visual guides.
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Like all the trouble calls Chris is involved in, this trouble call went excellent. Specifically, he contacted us promptly, well before the time constraint CXT places on itself. He then followed up by asking for any extra input, then provided a solution, which worked.
Jared W. Customers that worked with me have said:
Read More
Fantastic support team. Got this one figured out in no time and sent me a solution that worked like a charm!
Adam F. Customers that worked with me have said:
Read More
5 Stars FANTASTIC experience with Adam! I was really concerned about taking care of this project because I am not a frequent user of CXT (I head up Marketing). - Adam asked all the right questions upfront [Active Listening] - Made a point of understanding HOW I needed to use data so he could be sure to provide me with actionable query results. - Super fast turnaround - Finally, a friendly and approachable vendor; put me at ease FIVE STARS +++
Doug E. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Doug E. Customers that worked with me have said:
Read More
The Technical Support team did another fantastic job. All my issues were gone in 60 seconds! Way to go guys!!
Jacob L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Jacob L. Customers that worked with me have said:
Read More
Now that's what I call service! I am satisfied with my care.
Rick B. Customers that worked with me have said:
Read More
Excellent support! The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!! Gary Daily CFI
Jared W. Customers that worked with me have said:
Read More
I love 5-star service! This guy totally was all over our issue and the follow-up was superb! Hats off to the Support team at CXT.
Adam F. Customers that worked with me have said:
Read More
After initial confusion with who was requesting help, the support was fantastic. It was timely and provided everything I needed to educate myself further. The links and attention to detail were appreciated.
Chris B. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris B. Customers that worked with me have said:
Read More
Chris is a great guy and I always appreciate his expertise and patience with our mutual client.
Nicholas S.
Customers that worked with me have said:
Read More
Nicholas went above and beyond to help get my issue resolved. He provided all the necessary information for me to complete the task and was there to help until the issue was resolved!. Customer service at it's best!!.
Jared W. Customers that worked with me have said:
Read More
Thanks Jared for your help, the right answer was provided right away!
Jared W. Customers that worked with me have said:
Read More
Much easier to work with than our own call center! Great follow up.
Zach H. Customers that have worked with me have said:
Read More
Quick and efficient, loved the visuals and notes!
Jacob L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Jacob L. Customers that worked with me have said:
Read More
Jacob is a great technical asset and I always appreciate his expertise and patience with our mutual client. Teamwork making the dream work!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that have worked with me have said:
Read More
The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!!
Doug E.<i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Doug E.Customers that have worked with me have said:
Read More
Doug E is excellent!Unfortunately, I forgot to reply to his last email where he provided a solution. That being said, he always replies super fast and has hit the nail on the head every single time we have ever needed anything. I really appreciate you all (Doug E. especially) and all of your help! Happy Holidays. -Sean VDR
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Customers who have worked with me have said:
Read More
Great communication!! Fast and friendly, great follow up!
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Customers that work with me have said
Read More
Absolutely outstanding service!!Thanks a million John!
Zach H. Customer has recently stated...
Read More
Zachary H was excellent in his communication with us!! He kept us in the loop and provided us with timely updates all the way to resolution.
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customer recently said....
Read More
Thank you Chris! Great work as always!!! 5 Stars!
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Recent feedback while working with a customer
Read More
Fast and accurate, polite and courteous. Thank you!
John T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
John T. Customer recently said -
Read More
Absolutely outstanding service!! Thanks a million John!
Nicholas S. Customers that worked with me have said:
Read More
Mr. Sellers is always a great help. Thank you!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customer recently said....
Read More
Chris is so fast and so good. CFI really appreciates him on the team!
Jared W. Customer recently said....
Read More
Jared is both patient and super helpful!
Previous
Next

Let's meet! Request a
guided demo.

Let's meet! Request a
guided demo.