Want to learn more about logistics software? Here are some commonly asked questions.
Courier software and mobile courier apps form the essential backbone of shipment management for delivery businesses of all sizes, facilitating the seamless management, scheduling, and tracking of deliveries. Beyond traditional delivery companies, courier software also provides streamlined pickup and delivery management across other industries helping companies in healthcare, finance, retail, and other business ventures master efficient delivery operations.
A Transportation Management System (TMS) is a cutting-edge logistics technology platform meticulously designed to enhance day-to-day operations and optimize the shipping process for companies across the entire supply chain.
Our products and services cater to the logistics needs of businesses in the United States, Canada, Puerto Rico, and other U.S. territories.
It depends on the software provider, but with us, you can expect a complete solution that embodies all the intricacies of traditional courier software as well as delivery management, dispatching optimization, and transportation management. Our software is built to connect with your other business applications to make running your logistics network a breeze.
Hmmm, looks like you might not be in the right spot. We design the software that couriers and delivery services use to manage their businesses. Please contact your carrier for questions and updates regarding your package. The carrier may be the company you originally placed an order with or the logistics service that is contracted to handle the deliveries for that company.
Harnessing advanced A.I. algorithms, Autonomous Dispatching automates the assignment of new on-demand shipments. It intelligently matches these shipments to the most efficient available drivers, considering predefined parameters for optimal time and distance savings.
More than just figuring out the quickest path between two points, Route Optimization is a sophisticated feature in logistics software. It calculates the most efficient itinerary plan for a driver, taking into account factors like the quantity and locations of shipment pickups and drop-offs, time windows, and other crucial considerations.
Yes! A wide range of report options are available. Our specialists can also craft custom report parameters tailored to meet your specific business needs.
CXT Software is all about making solutions fit right for you and our high level of customization is just one of the many things that sets us apart. Our network of integrations with 3PL and shipping partners makes delivery operations seamless. With hundreds of integrations readily available and an experienced developer team to help you create custom ones, we can build a truly unique solution.
CXT Software integrates with nearly every accounting software, such as QuickBooks Online, QuickBooks Desktop, Sage / Peachtree, Microsoft Dynamics, and others.
Upon signing up, you gain access to our virtual learning platform – an expansive education hub featuring interactive elements such as videos, role-based training, live Q&A sessions, and more. A comprehensive knowledge base is also available for easy reference.
CXT Software offers a versatile cloud-based courier software solution compatible with various platforms, including Windows, Mac, Chromebook, iOS, and Android.
We roll out product releases every month, introducing new features, improvements, and bug fixes. You can find detailed information about these updates on our Release Notes Blog.
We have the best support in the business. We want to hear from you. Call us anytime at (602) 265-0195, place a support ticket online, or email your Client Success Specialist.
Count on our Technical Support team to be available whenever you need assistance – 24 hours a day, 7 days a week. For regular business hours, support is accessible from 6 a.m. to 6 p.m., Monday through Friday, Pacific time. Rest assured, we’ve got your back with after-hours and emergency support, ensuring assistance is available around the clock for critical system-down situations.
Absolutely. Our technical staff are available to assist you when you need it most. No call centers. No chatbots. You’ll connect with real people who answer the phone, ready to address your concerns personally.
Welcome to the network! Click here for quick start instructions for the Driver App and contact your carrier.
The Driver App runs on all modern iOS and Android devices. For an overview of mobile device types, visit our knowledgebase.
Drivers are the backbone of the logistics industry and there are resources available to help you find additional delivery work.
We’ve crafted our solutions to deliver maximum value to every customer, tailoring our capabilities to grow seamlessly with you. Choose from two subscription plans, both starting at budget-friendly points to cater to even the smallest companies. For a comprehensive breakdown of each plan, check out the details on our Pricing page.
As part of our commitment to maintain clear and straightforward courier software pricing, there are no long-term commitments. Our plans operate on a monthly basis, and you have the flexibility to cancel at any time with a 30-day notice. Simple, transparent, and hassle-free.
Of course. If you need the power of our industry-exclusive dedicated route features, you can switch to Enterprise Plan. Likewise, you can transition back to the Professional plan at any time for any reason. Your flexibility, your choice.
We offer various payment methods to make settling your invoice a breeze! You can choose from ACH, credit card, eCheck, wire transfer, or the good old-fashioned paper check. Specific remittance details can be found on your invoice. Contact Accounting for more information on eCheck or wire transfer instructions.
When it comes to credit cards, we’ve got a heads up: there’s a 3.3% convenience fee for processing American Express, Visa, or Mastercard credit cards. Unfortunately, we do not accept other cards like debit cards, dual-use cards, gift cards, and prepaid cards.
If you like the easy button, AutoPay is seamless option for you! Whether you want to set it and forget it or prefer to handle things manually with an accepted credit card, the convenience fee applies. Check your invoice for details.
Lose track of the time? It happens to the best of us.
Fast-track your paper checks with overnight delivery through FedEx or UPS. Connect with our Accounting team for the full scoop.
For a worry-free and time-saving alternative, check out our AutoPay options.
Our invoices, summarizing your usage from the prior month, hit your inbox on the 1st of each month and are generally due on the 20th. Check your software licensing agreement for details.
Certainly – we’ve got you covered! Auto Payments are processed on the 20th of the month, 20 days after you’ve received your invoice, giving you plenty of time to review the bill. Never worry about missing a payment. All new accounts are set up for automatic invoice payment.
We love our neighbors to the north and offer credit card payment options and wire transfers in US dollars. Please see our payment method FAQ for detailed information on credit card payments, or contact Accounting for wire transfer instructions.
Our invoices are designed to be clear, concise, and correct! We know sometimes a question comes up. If you call us with a question, you’ll talk to a live member of our Accounting team who is happy to help.
In the exciting world of SaaS, where trying out software is like test-driving a new car, we’ve noticed that many trials or “try before you buy” options for consumer-focused apps can be a bit, well, underwhelming. They often lack the training or user-friendly setup that leaves trial users feeling a bit lost and sometimes wandering off to check out other options. Surprisingly, the stats show that only around 18% of those who opt for SaaS trials end up fully embracing the solution. Turns out, businesses are a tad more complicated than an on-off switch, and so are software products, especially ones like transportation management solutions.
Hey, fear not! We’re not here to offer you just a fleeting glimpse of our solutions. We’re in the business of providing you with a top-notch end-to-end logistics solution that practically runs your business. Unlike those blink-and-you-miss-it 7 or 14-day sneak peeks, we understand that getting to know the ins and outs of our product takes a bit more time. You want to configure your delivery network, get your team on board, and maybe even throw in some popcorn while you gather those all-important metrics on delivery performance to optimize your business – and we’re totally on board with that.
With CXT Software, think of us as your partners in success, not just another piece in your tech puzzle. Right from the get-go, our team is ready to have a chat with you about your business, your current setup, and what makes you tick. We’ll give you a guided tour that’s as personalized as your favorite playlist. And once you’ve decided we’re your jam, you’ll get full access to a squad of Implementation, Client Success, and Support superstars. They’ll hold your hand through every step of the onboarding process and beyond. Need someone to show you the ropes, work side by side on your setup, and sprinkle in some process improvement advice? Well, that’s where we shine, and you won’t find that in your average trial – we promise!
See for yourself why CXT Software is the leading courier and logistics management solution.
Schedule a guided demo with our team today!
CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology for logistics needs throughout North America.
Explore the power of our solutions for your logistics needs! Schedule a chat at your convenience, and let’s elevate your operations.
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