Search
Close this search box.
Search
Close this search box.

Our offices will be closed for the Memorial Day holiday beginning Saturday, May 25th.

We will resume regular business hours on Tuesday, May 28th.

Frequently Asked Questions

Want to learn more about logistics software? Here are some commonly asked questions.

General Questions

What is courier software?

Courier software and mobile courier apps form the essential backbone of shipment management for delivery businesses of all sizes, facilitating the seamless management, scheduling, and tracking of deliveries. Beyond traditional delivery companies, courier software also provides streamlined pickup and delivery management across other industries helping companies in healthcare, finance, retail, and other business ventures master efficient delivery operations.

What is TMS?

A Transportation Management System (TMS) is a cutting-edge logistics technology platform meticulously designed to enhance day-to-day operations and optimize the shipping process for companies across the entire supply chain.

What countries/regions are supported?

Our products and services cater to the logistics needs of businesses in the United States, Canada, Puerto Rico, and other U.S. territories.

Dispatching software, TMS, logistics software - what's the difference?

It depends on the software provider, but with us, you can expect a complete solution that embodies all the intricacies of traditional courier software as well as delivery management, dispatching optimization, and transportation management. Our software is built to connect with your other business applications to make running your logistics network a breeze.

I am expecting a delivery. How do I track my package?

Hmmm, looks like you might not be in the right spot. We design the software that couriers and delivery services use to manage their businesses. Please contact your carrier for questions and updates regarding your package. The carrier may be the company you originally placed an order with or the logistics service that is contracted to handle the deliveries for that company.

Features & Functionality

What is Autonomous Dispatch?

Harnessing advanced A.I. algorithms, Autonomous Dispatching automates the assignment of new on-demand shipments. It intelligently matches these shipments to the most efficient available drivers, considering predefined parameters for optimal time and distance savings.

What is Route Optimization?

More than just figuring out the quickest path between two points, Route Optimization is a sophisticated feature in logistics software. It calculates the most efficient itinerary plan for a driver, taking into account factors like the quantity and locations of shipment pickups and drop-offs, time windows, and other crucial considerations.

Can reports be customized to fit my needs?

Yes! A wide range of report options are available. Our specialists can also craft custom report parameters tailored to meet your specific business needs. 

I need to send and receive shipment data with my shipper - is that possible?

CXT Software is all about making solutions fit right for you and our high level of customization is just one of the many things that sets us apart. Our network of integrations with 3PL and shipping partners makes delivery operations seamless. With hundreds of integrations readily available and an experienced developer team to help you create custom ones, we can build a truly unique solution.

Are there accounting functions in the app?

CXT Software integrates with nearly every accounting software, such as QuickBooks Online, QuickBooks Desktop, Sage / Peachtree, Microsoft Dynamics, and others.  

Training & Support

How do I train my staff on how to use the software?

Upon signing up, you gain access to our virtual learning platform – an expansive education hub featuring interactive elements such as videos, role-based training, live Q&A sessions, and more. A comprehensive knowledge base is also available for easy reference.

What operating systems are supported?

CXT Software offers a versatile cloud-based courier software solution compatible with various platforms, including Windows, Mac, Chromebook, iOS, and Android.

How do I receive product updates?

We roll out product releases every month, introducing new features, improvements, and bug fixes. You can find detailed information about these updates on our Release Notes Blog.

What if I have a question?

We have the best support in the business. We want to hear from you. Call us anytime at (602) 265-0195place a support ticket online, or email your Client Success Specialist.

What are your technical support hours?

Count on our Technical Support team to be available whenever you need assistance – 24 hours a day, 7 days a week. For regular business hours, support is accessible from 6 a.m. to 6 p.m., Monday through Friday, Pacific time. Rest assured, we’ve got your back with after-hours and emergency support, ensuring assistance is available around the clock for critical system-down situations.

Will I be able to speak with a person about my support question?

Absolutely. Our technical staff are available to assist you when you need it most. No call centers. No chatbots. You’ll connect with real people who answer the phone, ready to address your concerns personally.

Driver Resources

I'm a driver and the company I work for uses CXT Software. How do I get started?

Welcome to the network! Click here for quick start instructions for the Driver App and contact your carrier.

What mobile devices are supported?

The Driver App runs on all modern iOS and Android devices. For an overview of mobile device types, visit our knowledgebase

I'm a driver looking for more work. Where can I find opportunities?

Drivers are the backbone of the logistics industry and there are resources available to help you find additional delivery work. 

Pricing & Licensing

How much does it cost?

We’ve crafted our solutions to deliver maximum value to every customer, tailoring our capabilities to grow seamlessly with you. Choose from two subscription plans, both starting at budget-friendly points to cater to even the smallest companies. For a comprehensive breakdown of each plan, check out the details on our Pricing page.

Are there any long-term commitments?

As part of our commitment to maintain clear and straightforward courier software pricing, there are no long-term commitments. Our plans operate on a monthly basis, and you have the flexibility to cancel at any time with a 30-day notice. Simple, transparent, and hassle-free.

Can I change pricing plans?

Of course. If you need the power of our industry-exclusive dedicated route features, you can switch to Enterprise Plan. Likewise, you can transition back to the Professional plan at any time for any reason. Your flexibility, your choice.

What payment methods do you accept?

We offer various payment methods to make settling your invoice a breeze! You can choose from ACH, credit card, eCheck, wire transfer, or the good old-fashioned paper check. Specific remittance details can be found on your invoice. Contact Accounting for more information on eCheck or wire transfer instructions.

When it comes to credit cards, we’ve got a heads up: there’s a 3.3% convenience fee for processing American Express or Mastercard credit cards. Unfortunately, we do not accept other cards like debit cards, dual-use cards, gift cards, Visa, and prepaid cards.

 

If you like the easy button, AutoPay is seamless option for you! Whether you want to set it and forget it or prefer to handle things manually with an accepted credit card, the convenience fee applies. Check your invoice for details.

Lose track of the time? It happens to the best of us.

 

Fast-track your paper checks with overnight delivery through FedEx or UPS. Connect with our Accounting team for the full scoop.

 

For a worry-free and time-saving alternative, check out our AutoPay options.

When are my payments due?

Our invoices, summarizing your usage from the prior month, hit your inbox on the 1st of each month and are generally due on the 20th. Check your software licensing agreement for details.

Do you have AutoPay?

Certainly – we’ve got you covered! Auto Payments are processed on the 20th of the month, 20 days after you’ve received your invoice, giving you plenty of time to review the bill. Never worry about missing a payment. All new accounts are set up for automatic invoice payment.

What if I'm a Canadian customer?

We love our neighbors to the north and offer credit card payment options and wire transfers in US dollars. Please see our payment method FAQ for detailed information on credit card payments, or contact Accounting for wire transfer instructions.

I just got my invoice and have questions.

Our invoices are designed to be clear, concise, and correct! We know sometimes a question comes up. If you call us with a question, you’ll talk to a live member of our Accounting team who is happy to help.

Can I sign up for a free trial?

In the exciting world of SaaS, where trying out software is like test-driving a new car, we’ve noticed that many trials or “try before you buy” options for consumer-focused apps can be a bit, well, underwhelming. They often lack the training or user-friendly setup that leaves trial users feeling a bit lost and sometimes wandering off to check out other options. Surprisingly, the stats show that only around 18% of those who opt for SaaS trials end up fully embracing the solution. Turns out, businesses are a tad more complicated than an on-off switch, and so are software products, especially ones like transportation management solutions.

 

Hey, fear not! We’re not here to offer you just a fleeting glimpse of our solutions. We’re in the business of providing you with a top-notch end-to-end logistics solution that practically runs your business. Unlike those blink-and-you-miss-it 7 or 14-day sneak peeks, we understand that getting to know the ins and outs of our product takes a bit more time. You want to configure your delivery network, get your team on board, and maybe even throw in some popcorn while you gather those all-important metrics on delivery performance to optimize your business – and we’re totally on board with that.

 

With CXT Software, think of us as your partners in success, not just another piece in your tech puzzle. Right from the get-go, our team is ready to have a chat with you about your business, your current setup, and what makes you tick. We’ll give you a guided tour that’s as personalized as your favorite playlist. And once you’ve decided we’re your jam, you’ll get full access to a squad of Implementation, Client Success, and Support superstars. They’ll hold your hand through every step of the onboarding process and beyond. Need someone to show you the ropes, work side by side on your setup, and sprinkle in some process improvement advice? Well, that’s where we shine, and you won’t find that in your average trial – we promise!

Ready to get started?

See for yourself why CXT Software is the leading courier and logistics management solution. 

Schedule a guided demo with our team today!

When You Work with Us, You Win!

When You Work
With Us, You Win!

Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Read More
Always a pleasure to work with such helpful people.

- May, 2024
Dan A. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Dan A. Customers that worked with me said:
Read More
Big thanks to Dan for guiding me through the onboarding process! His patience and clear explanations made learning the ins and outs of the platform a breeze.

- May, 2024
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Very fast response from Robby. I was up and running in no time. Thank you

- May, 2024
Nick H. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Nick H. Customers that worked with me said:
Read More
Nick is the man! His is always super helpful and resolves the issue.

- January, 2024
Michelle L. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Michelle L. Customers that worked with me said:
Read More
Excellent communication throughout the ticket and super speedy on the build. Thank you!

- April, 2024
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me have said:
Read More
This is an elite support team put together by some of the best in the business. Kudos to the CXT support group!

- Aprily, 2024
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
The software is awesome and the customer service is excellent! Keep up the great work!!

- February, 2024
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Read More
Loved the communication.

- February, 2024
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Read More
Fast and professional response, easy to complete with instructions given.

- January, 2024
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Read More
Always amazing

- February, 2024
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Read More
Steve was very helpful to me. He answered my question and I learned a lot about it.

- January, 2024
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
I was very happy with Robby's understanding of my question. I have been using CXT for 9 weeks and he mastered me through the answer. Robby was also very kind and patient. Thank you!

- September, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Christopher responded very quickly to my reported issues, and communicated very well throughout.

- August, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Excellent customer service! Problem resolved quickly by Robby.

- August, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
He was awesome and immediate when the system was for all intents DOWN. It was 4:30 am EST so I guess I probably woke him up. But he was quick to sound the alarm and we were back up within 30 minutes.

- June, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Fast and comprehensive help. I really appreciate that my ticket was followed up on even though the initial issue was resolved. Feels like a step above. Really appreciate Robby's help.

- May, 2023
Haylee S. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Haylee S. Customers that worked with me have said:
Read More
Haylee was knowledgeable and she responded promptly. 5 stars for her.

- May, 2023
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me said:
Read More
Great to have a support tech actually put in some effort to address the customer issue vs. just writing up a ticket. Thanks for the effort and working through the issue to come to a resolution.

- May, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Read More
Thanks for getting me back on track, and how to prevent another call for this same issue.

- May, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Appreciate the phone call to walk me through it followed by an email with step by step screenshots. Excellent work!

- May, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
Read More
Super knowledgeable and quick to reply. I'm very happy with my service.

- May, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Thanks Robby, you're awesome in helping us out!

- June, 2023
Ben K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Ben K. Customers that worked with me have said:
Read More
Very quick help with the minor issue I was having getting a new computer set up.

- June, 2023
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Like all the trouble calls Chris is involved in, this trouble call went excellent. Specifically, he contacted us promptly, well before the time constraint CXT places on itself. He then followed up by asking for any extra input, then provided a solution, which worked.
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!!
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
Read More
Great communication!! Fast and friendly, great follow up!
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that work with me have said
Read More
Absolutely outstanding service!!Thanks a million John!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Thank you Chris! Great work as always!!! 5 Stars!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
Read More
Chris is so fast and so good. CFI really appreciates him on the team!
Previous
Next

Ready to learn more? 🚀

Let's Meet! 🤝

Explore the power of our solutions for your logistics needs! Schedule a chat at your convenience, and let’s elevate your operations.

Ah snap! It looks like something is missing.
Please refresh the page and try again.

Refresh


If you are still seeing this message after refreshing, please contact us
at 602-265-0195 or [email protected].

Connect with carriers
in your area!

Connect with carriers
in your area!

Submission received!

Submission received!

Thank you for opting in.

Submission received!

Submission received!

Best of luck on the road!

Welcome to our
driver connection form!

Welcome to our
driver connection form!

You are about to voluntarily share your name and contact details for delivery work opportunities. These details will be broadcast to CXT-powered carriers in your market.

 

If you do not want your information to be shared, do not proceed. 

Let's meet! Request a
guided demo.

Let's meet! Request a
guided demo.