Frequently Asked Questions

Want to learn more about logistics software? Here are some commonly asked questions.

General Questions

What is courier software?

Designed to manage, schedule, and track deliveries, courier software and mobile courier apps are the backbone of shipment management for delivery businesses of all sizes.

What is TMS?

A transportation management system (TMS) is a logistics technology platform designed to facilitate day-to-day operations and streamline the shipping process for companies through the supply chain.

What countries/regions are supported?

Our products and services are currently available to logistics and courier businesses in the United States, Canada, Puerto Rico, and other U.S. territories.

Features & Functionality

What is Autonomous Dispatch?

Using advanced A.I. algorithms, Autonomous Dispatching is the automation of assignment of new on-demand shipments to the most efficient available drivers based on predefined parameters for time and distance savings.

What is Route Optimization?

Beyond finding the shortest distance between two locations, Route Optimization is an advanced logistics software feature that computes the most efficient itinerary plan for a driver based on the number and location of shipment pickups and drop-offs, time windows, and more.  

Can reports be customized to fit my needs?

Yes! A wide range of report options are available in the solution. Our specialists can also design custom report parameters for your specific business needs. 

I need to send and receive shipment data with my shipper - is that possible?

One of the many benefits of CXT Software is our high level of customization. Our network of integrations with 3PL and shipping partners makes delivery operations seamless. With hundreds of integrations readily available and an experienced developer team to help you create custom ones, we can build a truly unique solution to meet your business needs. 

Are there accounting functions in the app?

CXT Software integrates with nearly every accounting software, such as QuickBooks Online, QuickBooks Desktop, Sage / Peachtree, Microsoft Dynamics, and others.  

Training & Support

How do I train my staff on how to use the software?

Upon sign-up, you receive access to our virtual learning platform. This extensive learning library is an interactive education system with videos, role-based training, live Q&A sessions, and more. An extensive knowledgebase is also available for reference. 

What operating systems are supported?

CXT Software is a cloud-based courier software solution that can be used on Windows, Mac, Chromebook, iOS, and Android platforms. 

How do I receive product updates?

Product releases for new features, improvements, and bug fixes are rolled out monthly. Details of the updates can be found in our Release Notes Blog.

What if I have a question?

We have the best support in the business. We want to hear from you. Call us anytime at (602) 265-0195place a support ticket online, or email your Client Success Specialist.

What are your technical support hours?

Technical Support is there when you need it 24 hours a day, 7 days a week. Business hours support is available 6 a.m. to 6 p.m. Monday through Friday Pacific time. After hours and emergency support is available for critical system-down situations around the clock.

Will I be able to speak with a person about my support question?

Absolutely. Our technical staff are available to assist you when you need it most. No call centers. No chat bots. Just real people who answer the phone and are ready to address your concerns.

Driver Resources

I'm a driver and the company I work for uses CXT Software. How do I get started?

Welcome to the network! Click here for quick start instructions for the Driver App and contact your carrier.

What mobile devices are supported?

The Driver App runs on all modern iOS and Android devices. For an overview of mobile device types, visit our knowledgebase

I'm a driver looking for more work. Where can I find opportunities?

Drivers are the backbone of the logistics industry and there are resources available to help you find additional delivery work. 

Pricing & Licensing

How much does it cost?

Our solutions are designed to provide the greatest value to each customer we work with and to scale with you as you grow. We offer two subscription plans with low starting points to accommodate even the smallest of courier companies. For full plan details, visit our Pricing page

Are there any long-term commitments?

As part of our promise to keep our courier software pricing simple and transparent, there are no long term commitments. All of our plans are monthly and you can cancel at anytime with 30 days notice.

Can I change pricing plans?

Of course. If you need the power of our industry-exclusive dedicated route features, you can switch to Enterprise or switch back to Professional for any reason at any time.

What payment methods do you accept?

We accept ACH, credit card, eCheck, wire transfer, and paper checks. Please see your invoice for remittance details. 

A convenience fee of 3% is required for processing American Express or Mastercard credit cards. All other debit cards, dual-use cards, gift cards, Visa, and prepaid cards are not accepted.

 

If you would like to AutoPay or manually pay your invoice using an accepted credit card, a convenience fee of 3% will be added to your invoice.

When are my payments due?

Invoices are sent on the 1st of every month for your last month’s usage and are generally due on the 20th. Please see your software licensing agreement for details.

Do you have AutoPay?

Yes, we do. All new accounts are set up for automatic payment of invoices using any of our accepted payment methods so you never have to worry.

Ready to get started?

See for yourself why CXT Software is the leading courier and logistics management solution. 

Schedule a guided demo with our team today!

When You Work with Us, You Win!

When You Work
With Us, You Win!

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Robby T. Customers that worked with me have said:
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I was very happy with Robby's understanding of my question. I have been using CXT for 9 weeks and he mastered me through the answer. Robby was also very kind and patient. Thank you!

- September, 2023
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Chris D. Customers that worked with me have said:
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Christopher responded very quickly to my reported issues, and communicated very well throughout.

- August, 2023
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Haylee S. Customers that worked with me have said:
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Haylee was knowledgeable and she responded promptly. 5 stars for her.

- May, 2023
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Robby T. Customers that worked with me have said:
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Excellent customer service! Problem resolved quickly by Robby.

- August, 2023
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Chris D. Customers that worked with me have said:
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He was awesome and immediate when the system was for all intents DOWN. It was 4:30 am EST so I guess I probably woke him up. But he was quick to sound the alarm and we were back up within 30 minutes.

- June, 2023
Robby T. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Robby T. Customers that worked with me have said:
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Fast and comprehensive help. I really appreciate that my ticket was followed up on even though the initial issue was resolved. Feels like a step above. Really appreciate Robby's help.

- May, 2023
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Haylee S. Customers that worked with me have said:
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I have worked several times with Haylee and she is so extremely nice, knowledgeable, and helpful. I have worked with other CS reps as well and they are all great, but I have had numerous positive interactions with Haylee!

- June, 2023
David M. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
David M. Customers that worked with me have said:
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Always a pleasure working with CXT Software. David was very helpful and went out of his way to find the answers I needed!

- May, 2023
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Robby T. Customers that worked with me have said:
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Robby was very pleasant and helpful! He also added a video explaining how to resolve my request, which I thought was a plus!

- August, 2023
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Ben K. Customers that worked with me said:
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Great to have a support tech actually put in some effort to address the customer issue vs. just writing up a ticket. Thanks for the effort and working through the issue to come to a resolution.

- May, 2023
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Steve K. Customers that worked with me have said:
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Thanks for getting me back on track, and how to prevent another call for this same issue.

- May, 2023
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Haylee S. Customers that worked with me have said:
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Five star service, second to none!

- May, 2023
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Robby T. Customers that worked with me have said:
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Appreciate the phone call to walk me through it followed by an email with step by step screenshots. Excellent work!

- May, 2023
Steve K. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Steve K. Customers that worked with me have said:
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Super knowledgeable and quick to reply. I'm very happy with my service.

- May, 2023
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Robby T. Customers that worked with me have said:
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Thanks Robby, you're awesome in helping us out!

- June, 2023
David M. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
David M. Customers that worked with me have said:
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Thank you David for taking care of us so quickly.

- May, 2023
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Ben K. Customers that worked with me have said:
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Very quick help with the minor issue I was having getting a new computer set up.

- June, 2023
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Chris D. Customers that worked with me have said:
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Like all the trouble calls Chris is involved in, this trouble call went excellent. Specifically, he contacted us promptly, well before the time constraint CXT places on itself. He then followed up by asking for any extra input, then provided a solution, which worked.
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Chris D. Customers that worked with me have said:
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The help here was fantastic. Response time was second to none. What a fantastic team CXT has working!!
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Robby T. Customers that worked with me have said:
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Great communication!! Fast and friendly, great follow up!
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Robby T. Customers that work with me have said
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Absolutely outstanding service!!Thanks a million John!
Chris D. <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i>
Chris D. Customers that worked with me have said:
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Thank you Chris! Great work as always!!! 5 Stars!
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Chris D. Customers that worked with me have said:
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Chris is so fast and so good. CFI really appreciates him on the team!
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Jacob L. Customers that worked with me have said:
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Now that's what I call service! I am satisfied with my care.
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Chris B. Customers that worked with me have said:
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Chris is a great guy and I always appreciate his expertise and patience with our mutual client.
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Jacob L. Customers that worked with me have said:
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Jacob is a great technical asset and I always appreciate his expertise and patience with our mutual client. Teamwork making the dream work!
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Doug E.Customers that worked with me have said:
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Doug E is excellent!Unfortunately, I forgot to reply to his last email where he provided a solution. That being said, he always replies super fast and has hit the nail on the head every single time we have ever needed anything. I really appreciate you all (Doug E. especially) and all of your help! Happy Holidays. -Sean VDR
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Doug E. Customers that worked with me have said:
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The Technical Support team did another fantastic job. All my issues were gone in 60 seconds! Way to go guys!!
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