What is courier software?
Designed to manage, schedule, and track deliveries, courier software and mobile courier apps are the backbone of shipment management for delivery businesses of all sizes.
What is TMS?
A transportation management system (TMS) is a logistics technology platform designed to facilitate day-to-day operations and streamline the shipping process for companies through the supply chain.
What countries/regions are supported?
Our products and services are currently available to logistics and courier businesses in the United States and Canada.
What is Autonomous Dispatch?
Using advanced A.I. algorithms, Autonomous Dispatching is the automation of assignment of new on-demand shipments to the most efficient available drivers based on predefined parameters for time and distance savings.
What is Route Optimization?
Beyond finding the shortest distance between two locations, Route Optimization is an advanced logistics software feature that computes the most efficient itinerary plan for a driver based on the number and location of shipment pickups and drop-offs, time windows, and more.
Can reports be customized to fit my needs?
Yes! A wide range of report options are available in the solution. Our specialists can also design custom report parameters for your specific business needs.
I need to send and receive shipment data with my shipper – is that possible?
One of the many benefits of CXT Software is our high level of customization. Our network of integrations with 3PL and shipping partners makes delivery operations seamless. With hundreds of integrations readily available and an experienced developer team to help you create custom ones, we can build a truly unique solution to meet your business needs.
Are there accounting functions in the app?
CXT Software integrates with nearly every accounting software, such as QuickBooks Online, QuickBooks Desktop, Sage / Peachtree, Microsoft Dynamics, and others.
How do I train my staff on how to use the software?
Upon sign-up, you receive access to CXT University included with your software subscription for one year. CXTU is an interactive learning system with videos, role-based training, live Q&A sessions, and more. An extensive knowledgebase is also available for reference.
What operating systems are supported?
CXT Software is a cloud-based courier software solution that can be used on Windows, Mac, Chromebook, iOS, and Android platforms.
How do I receive product updates?
Product releases for new features, improvements, and bug fixes are rolled out monthly. Details of the updates can be found in our Release Notes Blog.
What if I have a question?
We have the best support in the business. We want to hear from you. Call us anytime at (602) 265-0195, place a support ticket online, or email your Client Success Specialist.
What are your technical support hours?
Technical Support is there when you need it 24 hours a day, 7 days a week. Business hours support is available 6 a.m. to 6 p.m. Monday through Friday Pacific time. After hours and emergency support is available for critical system-down situations around the clock.
Will I be able to speak with a person about my support question?
Absolutely. Our technical staff are available to assist you when you need it most. No call centers. No chat bots. Just real people who answer the phone and are ready to address your concerns.
I’m a driver and the company I work for uses your software. How do I get started?
Welcome to the network! Click here for quick start instructions for the Driver App and contact your carrier.
What mobile devices are supported?
The Driver App runs on all modern iOS and Android devices. For a full list of compatible devices, visit our knowledgebase.
How much does it cost?
Our solutions are designed to provide the greatest value to each customer we work with and to scale with you as you grow. We offer two subscription plans with low starting points to accommodate even the smallest of courier companies. For full plan details, visit our Pricing page.
As part of our promise to keep our courier software pricing simple and transparent, there are no long term commitments. All of our plans are monthly and you can cancel at anytime with 30 days notice.
Can I change pricing plans?
Of course. If you need the power of our industry-exclusive dedicated route features, you can switch to Enterprise or switch back to Professional for any reason at any time.
We accept ACH, credit card, eCheck, wire transfer, and paper checks. Please see your invoice for remittance details.
A convenience fee of 3% is required for processing American Express or Mastercard credit cards. All other debit cards, dual-use cards, gift cards, Visa, and prepaid cards are not accepted.
If you would like to AutoPay or manually pay your invoice using an accepted credit card, a convenience fee of 3% will be added to your invoice.
Invoices are sent on the 1st of every month for your last month’s usage and are generally due on the 20th. Please see your software licensing agreement for details.
Yes, we do. All new accounts are set up for automatic payment of invoices using any of our accepted payment methods so you never have to worry.
CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology for logistics needs throughout North America.
