Our offices will be closed for the winter break beginning Saturday, December 21st.
We will resume regular business hours on Monday, December 30th.
The medical lab industry requires accuracy and proper record-keeping at all times by lab couriers. Hospitals, physician clinics, and lab collection and testing facilities rely on our courier and dispatching software to support their day-to-day business operations.
Automate dispatching, optimize delivery routes, and integrate with your technology stack.
Visually track critical deliveries such as tissue samples and sensitive specimen collections from pickup to delivery.
A customizable web portal provides a simple and easy way to create and track shipments.
Equip drivers with a full suite of capabilities to ensure lab specimens are always delivered to the right place under the right conditions.
The medical laboratory logistics industry faces a range of challenges that make efficient, reliable deliveries critical for healthcare providers. Ensuring the timely transport of temperature-sensitive items, such as specimens and tissue samples, requires meticulous attention to detail. Delays or incorrect handling can compromise the integrity of these items, leading to specimen degradation or financial loss. Additionally, compliance with regulatory standards like HIPAA for protecting patient data is mandatory, and failure to do so can result in legal penalties and damage to reputation.
A robust software solution becomes indispensable for managing these complexities. By offering real-time tracking, chain-of-custody documentation, and automated compliance features, logistics management software enables lab organizations to overcome issues such as temperature control, shipment tracking, and compliance with regulatory mandates. The software ensures that every step in the delivery process is secure, visible, and auditable, thus reducing errors and delays. This technology allows lab courier providers to not only meet these challenges but also optimize efficiency, improve patient outcomes, and maintain trust in the healthcare system.
Lab and healthcare providers must prioritize safeguarding sensitive patient data due to strict regulations and the high cost of data breaches, which now average over $10.93 million. We use industry-standard encryption, permissions, auditing, and authentication to meet compliance needs and protect patient privacy.
Lab providers need real-time visibility for critical deliveries like tissue samples and sensitive specimens, yet many still rely on outdated tracking systems. We solve this by providing visual tracking and real-time status updates for shipments.
Transporting temperature-sensitive medical specimens requires strict temperature control during storage, transport, and delivery to ensure their stability and efficacy. Our logistics solutions enable healthcare providers to set specific temperature and time requirements, monitor compliance, and provide detailed documentation of the shipment’s journey to maintain the integrity of these critical items.
Lab organizations face complex regulatory requirements, and manual systems often struggle to maintain a proper chain of custody, resulting in gaps and errors in tracking items. Our solution provides robust chain-of-custody tracking with barcodes, scanning, and customizable protocols to ensure compliance, documenting every step of the process for full visibility and accurate proof of delivery.
Delivering tissue samples and blood specimens to remote or densely populated urban areas presents significant logistical challenges, such as long distances and traffic congestion. Our platform uses AI-driven dispatching and route optimization to overcome these obstacles, ensuring timely and efficient deliveries, even in the most difficult conditions.
Provide peace of mind with shipment updates, POD, and real-time tracking
Comply with industry regulations, ensuring proper chain of custody
Let automation reduce errors and free up valuable time for patient care
Ensure specimen and sample integrity with temperature handling
Unparalleled support and services, backed by best-in-class uptime
One key component of the CXT Software solution is the Client Portal, a web-based portal that is a simple one-stop gateway for your clients to pay invoices, track shipments, verify critical proof of delivery, and view reports conveniently from anywhere online.
The portal can be customized to match your lab courier look and feel. Feature your logo, customize messages to display upon login, and more, giving it that truly personal and professional touch.
When enabled, our driver tracking feature gives healthcare facilities or patients the ability to see exactly where shipments are in real time. Custom notifications can be set up to keep them informed each step of the way, allowing effortless communication, ensuring peace of mind, and building trust with lab professionals and patients.
Our mobile lab courier app is designed for ease of use with a friendly user interface. Drivers can be up and running in 5 minutes, equipped with the tools they need to focus on completing their pickups and deliveries efficiently and effectively, including itineraries, package scanning functionality, and lab shipment documentation all organized for a hassle-free experience.
For companies relying on outdated or manual solutions, 2025 is the perfect time to consider a switch in logistics management technology.
Catch our webinar on-demand to see how AI is changing the face of logistics.
the complexity of navigating these obstacles can often lead to inefficiencies and delays, impacting patient care and operational efficiency.
CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology for logistics needs throughout North America.
Explore the power of our solutions for your logistics needs! Schedule a chat at your convenience, and let’s elevate your operations.
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