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Operations App Developments

The New Age of Routed Work

You asked. We delivered. Now available in the modern Operations App – route features in the Visual Dispatch Board! ๐Ÿ—บ๏ธ We were super stoked to unveil our revamped Visual Dispatch Board for on-demand shipments in 2023, and our route and distribution customers now get to join the modern interface party. ๐ŸŽ‰


Though we’ve been at the courier software development game for 25 years, it is not often that we get to release features that are a significant uplift in the actual technical infrastructure of our core product line. With the introduction of routed work into the Visual Dispatch Board, we are one step closer to the next generation of our fully modernized, web-centric logistics solution.ย 

CXT Software operations routed tab
route,courier dispatching,shipment distribution,routed work,route optimization

While the transition to the revamped Operations App may appear like a cosmetic improvement to our shipment management platform, the switch is in fact a major modernization of our engineering and development approach. From programming languages and process standardization to engineering best practices and an emphasis on the user experience, our modern application enhancements are a true elevation of not only the products we are creating for you, but also a testament to the innovative, creative environment we are fostering within.ย 


As the final mile continues to grow and evolve, we look forward to continuing to grow and evolve alongside you with the industry’s best software and service.


Now join us to take a peek at the routed capabilities coming your way in the 24.4 release!

  • Your Shipments at a Glance

    With the simple selection of a tab in the Visual Dispatch Board, you can easily switch back and forth between viewing your route and on-demand shipments.

  • Customizable View to Fit Your Needs

    With customized layouts, you can choose from a variety of views to have the shipment data that matters most at your disposal. Drag and resize different portions of the screen to see more of what you need, move your map or grid to a new position, choose full map mode, select grid only mode to focus on your routed dispatching data, and more.

  • 50 is Your Magic Number

    Want to get a look at your routes for the day? Pin up to 50 routes on the Visual Dispatch Board at a time. Yes, that's right - 50 routes. Routes could have 5 stops or 105 stops - you can still pin up to 50 total routes at a time!

  • Drag, Drop, and Go!

    Easily assign a route to a driver in the Visual Dispatch Board. Drag a route from the Routed Shipments panel and drop them onto the driver in the Drivers panel to complete the assignment. Done!

  • Route Optimization

    You can select Optimize Route right from the action menu in the modern Operations App. Users can select the specific routes and assigned stops to optimize.

  • Resequencing Made Easy

    Drag and drop stops in the Route Stops Manifest inside the modern Operations App to easily change the sequence of stops.

  • Refresh Without Losing Your Spot

    If you find yourself switching between on-demand and routed often throughout the day, have no fear! Your pinned shipments will persist when you return to the previous map option.

  • Create a Unique Experience in Each Tab

    Control what you see individually on the Routed or On-demand tabs with pinnable icons. Users can select frequently used menu items to pin in each tab.

  • Ready, Set, Action!

    All your favorite action items are available in the Route Manifest view in the modern Operations App including Activate/Deactivate All Stops, Sequence or Auto Sequence Route, Set Driver Pay, Print, Export, and more.

  • Get Driver Info with a Click

    Like the functionality for on-demand shipments, you can launch a window detailing a driver's active work from the Driver panel on the dispatch board. Active work displays all assigned routes for a driver in both list and map view, and allows you to pin both on-demand and routed shipments at the same time in this view.

Let's Get Started!

Routed functionality requires the Enterprise subscription plan. If you’d like to add route work to your logistics solution, reach out to your Client Success Specialist. โœ‰๏ธ


If you need additional assistance navigating the routed features in the Visual Dispatch Board, please reach out to our Support Team.

CXT Software operations route optimization route sequencing

24.4 Release Updates

What's New ๐Ÿ“ฐ

  • New Routed tab options in the Visual Dispatch Board and routed work capabilities in the modern Operations App.
  • Created new permission-based options within the Client Portal Settings> Customization that allows customers to display custom URL page options within the Client Portal’s left navigation and also set up a Place Order page URL redirect, so enabling you to utilize your own custom ordering.

What's Improved ๐Ÿ“ˆโ€‹

  • Updated Android push notifications to Firebase Cloud Messaging v1 to handle the sunset of Google’s original FCM Legacy API that is being shut down on June 20th, 2024.
  • Added a new requirement option within the Global Options>Internet Options tab’s “Orders” section called “Require Phone Number” that will require Client Portal users to include origin/destination phone numbers when placing orders online.
  • Update to QuickBooks Online integration to fix an issue with sync conflicts if the customer connects to different instances.
  • Created more user-friendly warning messages that display when an image exceeding the limits is uploaded in Operations>Images.
  • Record audit trails will now include edits to the Labels field.
  • Increased performance for the Visual Dispatch Board driver assignment feature.
  • Active Driver popup on the Visual Dispatch Board will now filter drivers based on active status selection.
  • Improved the map UI on the Client Portal place order page, so the map doesn’t shift over to the right when the credit card toggle is turned on and off.
  • Completed Time data will now update immediately on the Client Portal Route Tracking grid view after manual entry.
  • Updated all “Rapidship” references to “Client Portal” within the Operations>Client Portal Settings>Customization page to reflect the online portal’s name change.
  • Added user-friendly warnings in the Client Portal if numeric data values within the accessorial item and price fields exceed standard limits.
  • Removed a redundant checkbox setting called “Enable Route Optimization” within the RO Services configuration since the setting was switched over to instead be controlled by the field’s main drop down menu selection.

What's Fixed ๐Ÿ› โ€‹

  • Fixed an issue with calculating item charges over $999.99.
  • Fixed issue from Google ending support for pin overlay display in X Tracking.
  • Fixed an issue where clearing the Visual Dispatch Board map would not clear Driver History markers.
  • Fixed an issue with some 2D barcode scan configurations failing to populate data within the Client Portal order entry form.
  • Fixed an issue where drivers could be marked for payment if the Customer Record has a linked, but inactive driver pay chart set up.
  • Fixed an issue in X Tracking that caused routes with large numbers of stops to not display route lines correctly.
  • Fixed an issue with the Operations Business Units selection modal’s Toggle All functionality when there was a mix of checked and unchecked settings.
  • Operations Customer Alerts can now properly accept multiple emails/numbers.
  • Fixed an issue with opening “Inherit Permission” records in Operations>Users.
  • Fixed minor workflow issues within the Operations Find Query when trying to set up a new subscription.
  • Fixed an issue where the Surcharge Rate Chart’s “Included Items” modal was incorrectly saving changes when the user closed the form using the X icon without saving the record.
  • Fixed an issue that was preventing address 2 data from on-demand orders being populating on route stops when created through the API and going through route sort rules.
  • Fixed an issue with cloning recent orders placed via the cart in the Client Portal if the original order had required items.
  • Fixed an issue with On-demand GPS Webhooks results where it was only returning the top row of the active orders for active drivers.
  • Fixed an issue where email and SMS Text status information was not being passed from on-demand orders to their associated route stops when created via route sort rules.
  • Fixed an issue with the Client Portal map not refreshing after placing cart orders.
  • Fixed an issue where status alert checkboxes on orders and route stops were not always matching the associated customer’s requirements when not all statuses were marked as required.
  • Fixed a minor typo for the “Local Delivered” column name within the Basic Find show/hide modal.
  • Fixed an issue where errors were being reported when importing two XASNs at the same time.
  • Fixed an issue with Ctrl V (Command V for MAC) not working to paste data onto the Client Portal order form.
  • Fixed an issue where the maximum attachment file size warning message can sometimes display “NaN” text instead of the actual file size amount.
  • Fixed issue within the X Internet API when importing address2 and other fields had larger than expected values.
  • Fixed an issue where settlements were showing Inc. instead of the actual dollar amount for shipping options.
  • Fixed issue with placing orders in the Client Portal.

Works in Progress ๐Ÿญ

  • An unexpected error is received while adding items to an order in the classic Operations App.
    Workaround: To avoid this issue, select an item for every row selected on the Order’s Charges tab or select the row headers and completely remove the row created.
  • Subscription-based reports fail to export and generate an email when certain field types like TimeStamp are included.
    Workaround: Do not include the TimeStamp field, as it is not supported.
  • Lat/Lon values are not being copied over for cloning of Inet User Address books.
    Workaround: Run an Internet User Address Points bulk address update. This will run all the internet addresses through the validation process and assign updated Lat/Lon values.
  • Internet User columns do not always sort as expected in the classic Operations App.
    Workaround: Click on any cell besides the header or the column that is selected, then click on the column again to sort in the other order.
  • An error occurs in the Operations App when a user tries to email settlements to drivers that do not have an associated email address and/or settlement message format within their human resources record.
    Workaround: Update the driverโ€™s human resource record with an email address and/or settlement message format.
  • Operations Monitor โ€“ Help โ€“ View Manual results in a run-time error โ€™13โ€™ type mismatch.

What's Coming ๐ŸŽโ€‹

  • New Required Driver Input settings to enforce photo or file attachments at specific points of a driver’s on-demand or routed workflow
  • Map improvements to incorporate street driving pathsย 
  • Automate credit card processing for classic Operations App users

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