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Automated Dispatching Enhancements

Automation Made Simple

Artificial intelligence is easy? Really?


That’s the point! The highly advanced computations and machine learning of automated dispatching are meant to streamline operational efficiency at the click of a button. Easy button engaged.


With the improvements in the 23.5 release, additional layers of granularity are added to the Operations App’s Autonomous Dispatching feature to enhance driver selections ensuring the best fit for your shipment assignments.  

computer easy button
smoker grill brisket

Timing is Everything

Imagine getting ready for a weekend BBQ and throwing a brisket in your Traeger for the first time without doing any research. Even with all its bells and whistles and a fancy app, if you don’t get the settings and timing right, it can be a party letdown. It is only a great “set it and forget it” tool when you have all your settings just right.


When it comes to advanced optimization, understanding your operational dynamics and customizing the parameters is essential to delivering the right results. Service times, capabilities, route reduction – fine-tuned settings deliver the most efficient results.


A new level of consideration is now available for driver recommendations that focuses on order readiness. When Autonomous Dispatch driver recommendation is selected, a shipment is assessed by the A.I. for recommendations by default within 60 minutes of the scheduled order ready time. ⏱️


Now you can take control and adjust that timeframe. As we all know, things don’t always go to schedule and a lot can happen over a 60-minute period in the driver world. You can now opt to set the parameters to 0 minutes in the “Include Orders Ready Within” setting. A value of 0 means the shipment would not be assessed for driver recommendation until the order is ready to be picked up. This allows only the most capable drivers at the given ready time to be considered, not drivers that were calculated to be the most efficient 60 minutes ago and may now be running late or held up at a previous stop.

You're Not My Type

With all the fish in the sea – or drivers in the city – how does A.I. find the right match? When it comes to finding the right driver, ensuring they have the appropriate vehicle is an important factor to consider. It probably wouldn’t be the best idea to assign a freight shipment to a scooter courier. 🛵


In the automated dispatching Order Types menu, vehicle types can now be restricted from consideration. Operations App users will be able to exclude specific vehicle types from driver recommendations and automated assignment.

Automation Results at a Glance

In the 23.5 release, status labels on the dispatch board’s Recommended Driver and Autonomous Dispatch columns are simplified for easier identification. The improvement is geared to help Operations App users more clearly track the automation completed in one convenient view. 


While the Assisted Dispatch column displays the IDs for recommended drivers identified for a shipment, the Autonomous Dispatch column provides updates as the shipment makes its way through the A.I. workflow from the data sync to dispatching success when automation is enabled.

CXT Software dispatch automation statuses

Ready to Give it a Try?

Autonomous Dispatching is an advanced optimization feature that can be enabled on a per driver monthly basis. The Client Success and Implementation Teams are here to assist you every step of the way with calibrating your settings. Contact Client Success to get signed up today! 


Whether you need help with this release or any of our product features, the Support Team is standing by. Visit our service desk or give us a call.

Easy User Management & Reporting

Did you know the Cloud Portal is an easy-to-navigate, web-based tool for user administration and reporting? Access it on any device from a web browser to add or delete users, manage user groups, and see the latest monthly usage figures for APIs, SMS, Autonomous Dispatch, and more.

23.5 Release Updates

What's New 📰

  • Added the optional setting for users to cancel a shipment within the Client Portal up until the order has been picked up.
  • Added the new option to the Assisted Dispatch feature that allows users to choose how soon orders are available to be considered for automated processing based on when they will be ready.
  • Added the ability for Autonomous/Assisted Dispatch users to have more granularity for restricting available drivers based on vehicle types, instead of just by vehicle class.

What's Improved 📈​

  • Improvements made to the performance of the visual dispatch board when large amounts of data are present.
  • Improvement made to the Client Portal’s Route Tracking page to better display the map and allow for resizing and movement.
  • Improved the import audit log to better display the correct type of import during the import process, so it can be un-imported if interrupted.
  • Updated Driver Route pay to correctly re-rate when a stop was moved from one post date to another.

What's Fixed 🛠​

  • Fixed an issue where an error was occurring if an internet user tried to create a shipment in the Client Portal without making a selection in the “Package Info” field.
  • Fixed an issue where some customer aging data could become out of sync with QuickBooks Online if a customer changed the aging period without having at least one unpaid invoice.
  • Fixed an issue where some customer status alerts where unable to be added if they were not associated with “Customer On Demand” and “Customer Routed” message types.
  • Fixed an issue where some pins may erroneously appear/disappear from the Route Tracking and Driver Location maps when navigating through some workflows within the Client Portal.
  • Fixed an issue with XML incompatibility errors that were being thrown from the WebHooks plugin.
  • Fixed pickup and delivery times for imported orders to use the local time if no timezone modifier was used in the import file.
  • Fixed issue of the billing group not being copied when a new route stop is created and linked back to an on-demand shipment.
  • Fixed an error when dragging an on-demand shipment to a route manifest to create route stops.
  • Fixed issue with route sorted stops not correctly showing audit trail updates made from the associated on-demand shipment.
  • Fixed an issue with triggering some status event emails when using the deprecated X Internet message format.

Works in Progress 🏭

  • An error may occur when placing or editing an order in the Client Portal if the “Ready Time From” is captured on the 59th minute of the hour and the seconds value is 30 or higher.
    Workaround: Wait 30 seconds and submit the order again.
  • An unexpected error is received while adding items to an order in the classic Operations App.
    Workaround: To avoid this issue, select an item for every row selected on the Order’s Charges tab or select the row headers and completely remove the row created.
  • Subscription-based reports fail to export and generate an email when certain field types like TimeStamp are included.
    Workaround: Do not include the TimeStamp field, as it is not supported.
  • Lat/Lon values are not being copied over for cloning of Inet User Address books.
    Workaround: Run an Internet User Address Points bulk address update. This will run all the internet addresses through the validation process and assign updated Lat/Lon values.
  • Internet User columns do not always sort as expected in the classic Operations App.
    Workaround: Click on any cell besides the header or the column that is selected, then click on the column again to sort in the other order.
  • An error occurs in the Operations App when a user tries to email settlements to drivers that do not have an associated email address and/or settlement message format within their human resources record.
    Workaround: Update the driver’s human resource record with an email address and/or settlement message format.
  • Operations Monitor – Help – View Manual results in a run-time error ’13’ type mismatch.

What's Coming 🎁​

  • Communication tool options for the Client Portal
  • Photo options in the Driver App’s Required Driver Input workflow prompt 
  • 2D barcode scanning functionality
  • Automated and scheduled credit card processing functionality in the classic Operations App

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