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Automation at the
Flip of a Switch

Committed to being the innovator for shipment management technology, we are leading the way with the automated dispatching technology in our latest release.

New Year, New Innovations

We are ready to start off 2023 with a bang! Or with a toggle, that is.


What better way to kick off the New Year than with new breakthrough technology? Our goal has always been to provide our customers with the best solutions and service, and this year is no different as we pave the way for the future of shipment management.


Allow us to introduce this year’s star 🌟 : Autonomous Dispatching.


That’s right – fully automated on-demand shipment assignment at the toggle of a switch in the Operations App. It is that simple.

CXT Software Automated Dispatch animation
CXT Software Autonomous mockup in the modern Operations App

Why Autonomous Dispatching?

Dozens of possibilities exist when it comes to assigning a shipment to a driver. Dispatchers have to quickly take into consideration many factors even in the smallest of fleets.


A.I. creates a structure of calculated dispatching – calculated decisions for driver assignment to achieve the most efficient operations based on your real-time fleet data and the factors that matter to your business.


Dispatching can often be a reactive task making quick selections due to time constraints and human biases. Automation can make the most efficient choices within a matter of seconds based on carefully calculated factors that you select for service times, grace periods, distance, vehicle class, itineraries, current shipment statuses, and more.

You Control the Level of Automation

Every courier and logistics business is unique, and your dispatching needs are unique too. That is why dispatchers can control the level of automation with ease.

CXT Software-Autonomous Options

With the toggle of the options directly available on the Dispatch Board, dispatchers can quickly switch between fully automated assignment (Autonomous Dispatch), driver recommendations (Assisted Dispatch), or disabling the feature for manual operations.

Who Would Benefit from Dispatching Automation?

Who would benefit from greater operational efficiency? Most businesses would raise their hands to that proposition. 👋


Autonomous Dispatch can help operations of all sizes. Here are a few ways A.I. could fit into your organization:

  • Use Assisted Dispatch recommendations as a valuable training tool with a new dispatching team member
  • Turn on Autonomous Dispatch to continue operations seamlessly during overnight and off-hours when you may not have a dispatcher on-site
  • Allow Autonomous Dispatching to “fill in” when your dispatcher may need to help out as an additional driver
  • Or, most importantly, utilize the recommendations or automated selections to improve your daily operations!

What Does Automation Mean for You?

Automation has one goal in mind – savings. The use of Autonomous Dispatching puts your savings goals at the forefront through efficient driver assignments. With the most efficient selections, you can expect improvements in many areas:

  • Fuel savings and distance reduction
  • Time savings
  • Capacity expansion
  • Improved operational costs for vehicle maintenance costs, staffing, and more
CXT Software Dispatching Automation Benefits
vehicle fleet

How Does it Work?

The service is billed on a monthly basis per driver and you are at the wheel with Autonomous Dispatching. You choose how many drivers you want to be a part of the automation. Pilot with a select group of drivers and add more each month as you see the efficiencies grow. You’re the boss!

Get Started Today

Contact the Client Success Team to enable Autonomous Dispatching for your organization’s on-demand shipments today. The team will schedule a meeting to learn about your savings goals and help you through the calibration process.

Mark Your Calendar!
Join us January 26th for the Integration Developer Forum, our first series of webinars featured in 2023. Stay tuned to your inbox for registration and details.

23.0 Release Updates

In addition to the roll-out of Autonomous Dispatching, the Product and Engineering Teams have been hard at work implementing dozens of improvements to the solution suite to start the year off strong. Check out some of the notable features and fixes:

What's New 📰

  • Allow users the ability to restrict which drivers are able to complete work for which Depots via Mobile Options.
  • Implemented a Pieces chart type for stamp rate charts, so routed customers can now have the same option as on-demand rating.
  • Added the ability to perform a bulk update to set an exact post date or post date offset for route stops within the web-based Find’s “Adjust Stop Times.”
  • Added the option to create pickup, delivery, or both types of stops when dragging on-demand orders to route manifests to create route sorted on-demand orders.
  • Created a new option within the invoice format that allows users to display a customer’s aging detail on every invoice.

What's Improved 📈​

  • Improvement made to increase application performance and reduce delays during receive scanning.
  • Improvement to better ensure that large worker photo file sizes do not negatively affect application performance when present.
  • Improved spacing and better-defined separation within the Client Portal “Place Order” page’s address drop-down menu due to the addition of Address 2 field data.
  • Added Human Resources as an option within the Audit Log, so users are able to view all changes made to the record and control the audit settings.
  • Added database checks to ensure that new internet users cannot be created without the required contract alert message set.
  • Added an option to Order Types to allow for the ignoring of the Hours of Operation when used for importing orders or submission via the API.
  • Added logic to persist search criteria when switching between grid/card view for the Driver pane on the Visual Dispatch Board.
  • Updated audit log for recurring orders to accurately reflect the user that performed a bulk rate update via a find.
  • Made an improvement to only show Sales Tax items within an order’s charges tab if the feature is enabled within global options and if it applies to the order.
  • Added a pop-up warning for the Operations App’s Maintenance > Sales Tax page to let customers know if the sales tax is disabled within Global Options and gives them the opportunity to turn it on.

What's Fixed 🛠​

  • Fixed an issue with Office 365 no longer being able to send/receive emails due to Microsoft’s recent upgrade.
  • Fixed an issue that could prevent syncing through the two-way integration if the account type was changed within QuickBooks Online.
  • Enforced Mobile Option Sets permission in Users to only affect Mobile Option Sets and not Drivers > Mobile Options.
  • Fixed an issue where some of the Client Portal tracking URLs displayed in some SMS status alerts would not work due to the presence of a period at the end of the message.
  • Fixed an issue where the local date/time column values were not displaying in the correct format on the Operations App’s Visual Dispatch board.
  • Fixed an issue with the Find Beta that would cause manually entered fields to be overwritten.
  • Fixed an issue where the import audit log was displaying some timestamps in UTC time instead of local time.
  • Fixed an issue on the Find’s “Adjust Stop Times” tool to ensure a stop’s audit trail will properly log the UpdatedBy and UpdatedWhen values when bulk updates are made.
  • Fixed an issue with the audit trail that may show the incorrect user when adding or removing a driver from an order.
  • Fixed an issue with how invoices were calculating due dates when using Canadian date formats.

Works in Progress 🏭

  • An error is occurring when trying to delete driver pay items with the order pay form.
    Workaround: Errors can currently be safely ignored.
  • An unexpected error is received while adding items to an order in the classic Operations App.
    Workaround: To avoid this issue, select an item for every row selected on the Order’s Charges tab or select the row headers and completely remove the row created.
  • Subscription-based reports fail to export and generate an email when certain field types like TimeStamp are included.
    Workaround: Do not include the TimeStamp field, as it is not supported.
  • Lat/Lon values are not being copied over for cloning of Inet User Address books.
    Workaround: Run an Internet User Address Points bulk address update. This will run all the internet addresses through the validation process and assign updated Lat/Lon values.
  • Internet User columns do not always sort as expected in the classic Operations App.
    Workaround: Click on any cell besides the header or the column that is selected, then click on the column again to sort in the other order.
  • An error occurs in the Operations App when a user tries to email settlements to drivers that do not have an associated email address and/or settlement message format within their human resources record.
    Workaround: Update the driver’s human resource record with an email address and/or settlement message format.
  • Operations Monitor – Help – View Manual results in a run-time error ’13’ type mismatch.

What's Coming 🎁​

  • Visual Dispatch Board improvements
  • Multi-factor authentication in the Operations App and Client Portal
  • On-demand Orders port into the Operations Portal

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Let's Meet! 🤝

Explore the power of our solutions for your logistics needs! Schedule a chat at your convenience, and let’s elevate your operations.

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