Technical Services

Technical Support

We have answers.
CXT Software’s Technical Support Specialists are available to answer your product questions and address any technical issues that may arise. Click below to access our support portal:
CXT Service Desk

Online support portal
CXT Software’s online support portal, provides 24×7 access to support resources such as software downloads, knowledgebase articles, training videos, and even your support ticket history.

Professional issue tracking and resolution
Managing all technical support inquiries as support tickets enables CXT Software to (1) ensure that all issues are addressed in a timely manner, (2) measure Technical Support team performance, and (3) identify any trends that may require additional product engineering attention.

Implementation

Primary focus in educating, training, and getting customers live using the software

CXT Software’s Implementation team helps you maximize the return on your investment.  We are your direct point of contact throughout training, data migration, dual system testing, and go live;  we continue to work with you until we are all satisfied you are up and running smoothly.

CXT Software’s Implementation and Training Specialists

  • Combined 50+ years of delivery experience, in the trenches, working with many of the same clients you service
  • Deep product knowledge, having used the software for years, to handle a vast array of delivery and logistics scenarios
  • Prime focus is educating, training, and getting customers live using the software

Leverage the full capabilities of the X Dispatch product suite in your operations.  CXT Software’s Implementation team can guide you through our proven implementation process, utilizing training videos, knowledge-base articles, hands-on activities, expert project management and a dedicated specialist for the duration of implementation – all geared to keep the material fresh and relevant.

Integrations

Industry leaders with over 1000 deployments of 400 unique active integrations

Today’s shippers expect seamless data integration, reliable scanning and tracking, real-time exception management and detailed analytics.  Tomorrow’s shippers will demand into the last mile of the supply chain. CXT Software’s Integration Specialists possess the knowledge and experience to meet your customer’s evolving needs and keep you one step ahead of your competition.

CXT Software’s Integration Specialists

  • Industry leaders with over 1000 deployments of 400 unique active integrations
  • CXT Software is an esteemed partner in data integrations
  • Collaborative development and design between our Professional Services and Engineering teams to design, develop, and implement complex integrations defines our success
  • Diverse integration partnerships and re-deployable integrations span all types of shipping partners, including Medical, Pharmaceutical, Auto Parts distributors, Online Retailers, and Office Supplies
  • CXT Software is a prominent partner for many large-scale shippers

Custom Services

Your customers demand a variety of specialized needs and our Customer Work services allow you to meet them.
Custom Invoices
Shipping Lables
Reports
Driver Manifest
Customer Rating Schemas
Data Imports
Custom Tables
Invoice / Settlement Exports
Product Suite Development
Data Purging Services
Auto-Scheduled Processes
Automated Report Exports

CXT Software’s Custom services

  • Custom Services Specialists work with you to determine the best solution to meet your specific need, and evaluate each request from all angles
  • Accommodate a myriad of requests, such as custom invoices, shipping labels, reports, driver manifests, customer rating and driver pay, to name a few
  • Ensure every request is evaluated and developed in a timely manner

REQUEST YOUR DEMO TODAY

Call us today at 866.607.6212, or fill out the online form to request a demo!

HEADQUARTERS

CXT Software
130 N Central Ave, Suite 301
Phoenix, AZ, USA 85004
Phone
602.265.0195 main
Email
info@cxtsoftware.com

CXT SOFTWARE NEWS

CXT’s own Shaun Richardson feature in this months Courier Magazine
Change comes in two forms: planned and unplanned. Planned change is when deliberate decisions are made,
Nextstop Mobile 2.4 Product Release
This version provides several new features along with updates and enhancements.  Below is a shortened list highlighting some of the really cool new features in version 2.4. 

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