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Behind the Scenes Improvements

Developments focused on application performance and the user experience
make it to the spotlight in our latest release.

Product Improvement "Taken" to the Next-Level

What we have are a very particular set of skills. Skills we have acquired over very long careers. We will look for you, bugs. We will find you and we will fix you.


In the 23.2 release, we dived into a number of projects to improve the application suite. Maintaining an app that services hundreds of customers with hundreds of thousands of shipments daily takes work. It is work that our developers and specialists do not take lightly. Your continued customer satisfaction and the optimal usability of our platform are at the forefront of our priorities.

bug fixes and product improvements - featured image
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Our Development Teams in Action

“Bugs” are occasional programming instances that lead to unexpected behavior in a software application. While new features often steal the show in product announcements, our engineering specialists are constantly on the hunt for opportunities to improve the existing user experience.


Through extensive testing and code review, most errors never see the light of day. Valuable feedback from customers just like you help us identify the few outliers that may occur allowing our development teams to jump into action.


No matter the severity, unexpected application behaviors are documented by our teams and worked into our development projects to be addressed. Every month you will see a new list of “What’s Fixed” in the Release Updates as we rollout refinements to the platform.

Performance, Performance, Performance

An even more critical aspect of code review and testing is identifying avenues to improve the performance of the product suite. 

"Customers are our #1 priority. We continuously strive to evolve our application with the latest functionality to match the growing business needs of our customers. I believe that in order for us to be truly successful, we must also take a look back at what we've done in the past to make sure that it is still best serving our customers. We carefully evaluate customer feedback and develop many feature and performance improvements to deliver the best user experience possible."

Whether it is improving the return of query results, ensuring consistent data syncing to the API, or even refined appearances of visual displays, our teams are hard at work to implement performance enhancements in each release.


While some developments are listed in the “What’s Improved” section of the Release Updates, many performance improvements are seamlessly rolled out behind the scenes.

illustration performance gauge increasing

Your Feedback Matters!

We pride ourselves on building long-lasting partnerships with our customers, and keeping an open line of communication is crucial in any partnership. Your feedback on product features and improvements are an important part of our development plans. Reach out to the Client Success Team to share your ideas or open a support ticket for documentation and product assistance.  

23.2 Release Updates

Check out some of the notable features and fixes in the latest release:

What's New 📰

  • Added additional logic to the Autonomous Dispatch functionality when a driver rejects an order that enables the system to skip that driver on the next assessment and be dispatched to the next best recommendation.
  • Added 3 new Finds to the Advanced Find Service download options for Forced Location Scanning reporting:
    • Location Scan Audit Trail Entry Report
    • OD Location Scan Report by Driver and Date
    • OD Forced Location Scan Report

Enhancements to Advanced Find Reporting
Our technical teams regularly develop report templates for customers to access in the Advanced Find Service. The growing repository of reports are available for download in the Operations App.

What's Improved 📈​

  • Improved the order entry process when using existing addresses that could not be validated within the Client Portal.
  • Improved performance within the application for retrieving route data by post date.
  • Improved page performance speed for tracking when the customer has a large number of fleets.
  • Improved workflow for upgrades by maintaining the internet status value set by customers, so it can properly be set back to the right status.
  • Updated the Human Resources page in the Operations App to show additional fields.
  • Performance improvements for authentication calls to the web service and API.
  • Improved the Autonomous/Assisted Dispatch workflow disabling users from interacting with the configuration settings until an account is set up with the advanced optimization partner and valid credentials are properly entered.

What's Fixed 🛠​

  • Fixed an issue within the Client Portal where an error was presented within route tracking if the Country column was not present.
  • Fixed issue with updating ReadyTimeTo and DueTimeTo via the API.
  • Fixed an issue where the Client Portal Forgot Password link could send some users to the login page instead of displaying the password reset page when their username included special characters and/or capitalization.
  • Fixed an issue where an error is shown when editing Client Portal Broadcast Messages that contain apostrophes.
  • Fixed an issue where the signature was not fully viewable on the Client Portal’s parcel tracking page when using the print and email features.
  • Fixed an issue where the Created By field was not being set when creating new rate charts and rate chart details.
  • Fixed an issue with geographic adjustment percentages calculating as dollars in rate charts in some workflow scenarios.
  • Fixed an issue where an error was being displayed if submitting route stops via POST EP if there are no Advanced Lookup Rates.
  • Fixed an issue with displaying Driver Pay items for on-demand orders with multiple drivers assigned.
  • Fixed an error when attempting to delete Driver Pay items from an on-demand shipment.
  • Fixed an issue where a shipment’s audit trail was listing the user as “Unknown” when creating some continuation orders.
  • Fixed an issue that could cause an error when inserting a company’s address into an on-demand shipment.
  • Fixed an issue where users were unable to save a custom procedure that is linked to the cusdbo schema instead of the standard dbo schema.
  • Fixed an issue where route stop attachments were not displaying properly within the Client Portal.
  • Fixed an issue when viewing settlements if using a Fleet ID with a value above 32,767.
  • Fixed a temporary issue where a user was being allowed to mark a shipment as paid/unpaid without needing the “Edit Order” permission.
  • Fixed an issue where users were allowed to set the same stop ID for the “Load From” and “Load To” fields on the contract stop form.
  • Fixed an issue with importing new address points that have a PointID value of 0 when using the conversion wizard.
  • Fixed an issue that was causing an error to be displayed when attempting to assign multiple orders to a driver on the dispatch board.

Works in Progress 🏭

  • An unexpected error is received while adding items to an order in the classic Operations App.
    Workaround: To avoid this issue, select an item for every row selected on the Order’s Charges tab or select the row headers and completely remove the row created.
  • Subscription-based reports fail to export and generate an email when certain field types like TimeStamp are included.
    Workaround: Do not include the TimeStamp field, as it is not supported.
  • Lat/Lon values are not being copied over for cloning of Inet User Address books.
    Workaround: Run an Internet User Address Points bulk address update. This will run all the internet addresses through the validation process and assign updated Lat/Lon values.
  • Internet User columns do not always sort as expected in the classic Operations App.
    Workaround: Click on any cell besides the header or the column that is selected, then click on the column again to sort in the other order.
  • An error occurs in the Operations App when a user tries to email settlements to drivers that do not have an associated email address and/or settlement message format within their human resources record.
    Workaround: Update the driver’s human resource record with an email address and/or settlement message format.
  • Operations Monitor – Help – View Manual results in a run-time error ’13’ type mismatch.

What's Coming 🎁​

  • Enhanced parcel tracking capabilities in the Operations App
  • Multi-factor authentication in the Operations App and Client Portal
  • Support for additional functionality from 2D barcode scanning

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