What we have are a very particular set of skills. Skills we have acquired over very long careers. We will look for you, bugs. We will find you and we will fix you.
In the 23.2 release, we dived into a number of projects to improve the application suite. Maintaining an app that services hundreds of customers with hundreds of thousands of shipments daily takes work. It is work that our developers and specialists do not take lightly. Your continued customer satisfaction and the optimal usability of our platform are at the forefront of our priorities.
“Bugs” are occasional programming instances that lead to unexpected behavior in a software application. While new features often steal the show in product announcements, our engineering specialists are constantly on the hunt for opportunities to improve the existing user experience.
Through extensive testing and code review, most errors never see the light of day. Valuable feedback from customers just like you help us identify the few outliers that may occur allowing our development teams to jump into action.
No matter the severity, unexpected application behaviors are documented by our teams and worked into our development projects to be addressed. Every month you will see a new list of “What’s Fixed” in the Release Updates as we rollout refinements to the platform.
An even more critical aspect of code review and testing is identifying avenues to improve the performance of the product suite.
"Customers are our #1 priority. We continuously strive to evolve our application with the latest functionality to match the growing business needs of our customers. I believe that in order for us to be truly successful, we must also take a look back at what we've done in the past to make sure that it is still best serving our customers. We carefully evaluate customer feedback and develop many feature and performance improvements to deliver the best user experience possible."
Whether it is improving the return of query results, ensuring consistent data syncing to the API, or even refined appearances of visual displays, our teams are hard at work to implement performance enhancements in each release.
While some developments are listed in the “What’s Improved” section of the Release Updates, many performance improvements are seamlessly rolled out behind the scenes.
We pride ourselves on building long-lasting partnerships with our customers, and keeping an open line of communication is crucial in any partnership. Your feedback on product features and improvements are an important part of our development plans. Reach out to the Client Success Team to share your ideas or open a support ticket for documentation and product assistance.
Check out some of the notable features and fixes in the latest release:
Enhancements to Advanced Find Reporting
Our technical teams regularly develop report templates for customers to access in the Advanced Find Service. The growing repository of reports are available for download in the Operations App.
CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology for logistics needs throughout North America.
Explore the power of our solutions for your logistics needs! Schedule a chat at your convenience, and let’s elevate your operations.
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